We'll have to locate your client's payment in the Merchant Service Center to confirm if it was successful and check its status to fix the issue, NR2024. I'll guide you through the process.
Here' show:
- Sign in to the Merchant Service Center.
- From the Activity & Reports menu, select Transactions.
- Select the Dates ▼ dropdown menu to change the date needed. You can filter any six-month period in the last 12 months.
- If you want to, select the Show advanced options to do a specific search using the transaction ID and expiration date of the card.
- Select Search.
- Once you find the transaction, select it to see more details about it.
To complete other tasks using your Online Service Center, please see this article: Find transactions, deposits, or fees in the Merchant Service Center.
If you're unable to find the client's payment, I'd recommend contacting our QuickBooks Payments team to further investigate this matter.
Additionally, I'm including this article to learn more about how long it takes to get payments in your bank account after you process them: Find out when QuickBooks Payments deposits customer payments.
If you have other payment concerns or questions about managing invoices and income transactions, please don't hesitate to go back to this thread. I'll be here to answer them for you.
