Invoices

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Thank you. The invoices have been recorded correctly. The payments are reflected in the bank logs and in invoice balance, The invoice in question (1101) now shows a balance of $0.00. However, that invoice log shows no payments recorded since 2/26/26. I am now noting that invoice 1102 notates the payments recorded to that invoice, as it should. Interestingly, no payments are being reflected in the P/L. Are you as baffled and I am?

Please advise.

Thank you

Hello there, drstewart512. Let's verify how the payments are linked by running the Invoices and Received Payments report in QuickBooks Online (QBO). This will show us whether payments are properly attached to invoice #1101.

Here's how:

1. Go to Reports.
2. In the search bar, type "Invoices and received payments" and select it.
3. Set the Report period to include the dates when the payments were made.

To address the discrepancies with Invoice 1101 and your missing Profit and Loss data, check the Accounting Method toggle on your P/L report between Cash and Accrual. Verify the Report period dates to ensure transactions after 2/27/26 are included. Lastly, compare your P/L information with the Invoices and Received Payments report to confirm whether the payment is linked to the revenue account or is an unapplied credit.

For more information on accounting and others, you may refer to this article: Find the missing income and expense transactions in your Profit and Loss report.

If the issue persists after verifying these items, you can contact our Live Support Team for further investigation, they can start a screen-sharing session to look into your account setup and help resolve the payment linkage issue.

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