Invoices

Good afternoon, @drstewart512. 

Thanks for reaching back out to the Community about some payments that aren't showing up on an invoice in your QuickBooks Online account. I'd be more than happy to help you get this taken care of as soon as possible. 

Before digging further into this problem, let's do some basic troubleshooting steps to help narrow down the cause: 

• Clear your browser's history
• Sign out and then back into your account
• Turn off your device and then turn in back on
• Restart your device

Please come back and let us know if these steps worked for you or if we need to look further into the issue. I'll be waiting for your response! 

Unfortunately, the solution did not work. Please advise

Hi there, drstewart512. Could you provide clarification on how you manually enter the payment in QuickBooks? Did you use the receive payment feature when entering these invoice payments?

When you enter a Receive payment, adding the customer's name will pull up their open invoices. You need to check the boxes next to those invoices to link the payment. The reason the invoice hasn't been updated yet is that the payment is currently pending and hasn't been applied to that specific balance.

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