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Join nowHello there, @parlayeight.
To ensure that shipping addresses are included with payments, you may need to manually enter within your invoicing and payment processing in QuickBooks Online. For PayPal payments, you might want to review the options available for including shipping addresses with transactions.
Additionally, when sending invoices, you could consider including a specific field for customers to input their shipping address at the time of payment. It could help streamline the process and ensure that shipping information is collected alongside the invoice payment.
If you may want to use the Custom Field, this will help you ensure information are track within invoice. However, this is available for QuickBooks Advanced version only.
Here's how:
You can also check this article for more information about adding custom fields: Add custom fields to sales forms and purchase orders in QuickBooks Online.
Don't hesitate to update us in the thread if you have additional questions about managing your invoices or other related concerns in QuickBooks Online. I'll be around to lend a hand.
I like the idea of at least having the custom field to input shipping information at time of payment. Is there a link to an article for me to able to do that?
Thank you for getting back to us.
I am aware of the advantages for businesses like yours to add a custom field in payment transaction. I want QuickBooks Online to have this feature as much as you do.
But this feature is available in QuickBooks Online Advanced and in some sales forms but not with payment. However, I strongly urge you to share your thoughts with our software engineers. They carefully examine customer feedback, especially when determining how to improve QuickBooks.
Here's how:
In the meantime, you can add the shipping information in the Memo field of the payment.
For future reference, you can read this article to help you customize sales forms in QuickBooks Online: Customize invoices, estimates, and sales receipts in QuickBooks Online.
Let me know if you have questions about adding custom field in payments. I'm always here to help. Have a great day.
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