Lost credit card reader

Hi there, thomastcw.

You can have another card reader and order from the app or the Merchant Service Center. Your card reader should arrive in 4 to 7 business days. You can also get in touch with our QuickBooks Payments Support team to help you with your lost credit card reader. They may have options for you on what to do with it. 

You can use this link on how to contact us. Our support hours are also listed there so we can address your concern immediately. 

I'll be attaching articles that will help you install and process payments with your credit card reader:

• Order a card reader for QuickBooks GoPayment
• Set up a card reader for QuickBooks GoPayments
• Process payments in the GoPayment app

Always know that the Community is ready to help you with your concerns. You take care and have a great day!

Our card reader was stolen. Do we need to report it isn’t linked to our account. Please provide the steps necessary to ensure is that our account is safe.

Thanks for sharing your card reader concern here in the Community, @FusionMoving.

Your account's security is my priority. I'd like to ensure that this problem will be taken care of.

You can disconnect the stolen card reader from your device so it will no longer be connected on the app.

To do that:

1. From the menu, select Settings.
2. Select Card Readers, then choose the card reader to disconnect.
3. From the Reader Actions drop-down, select Forget Reader.
4. Reconnect the reader.

For Blue GoPayment:

1. Select More, then select Hardware.
2. Select Card Readers, then choose the card reader you want to disconnect.
3. From the Readers Actions drop-down, select Forget Reader.
4. Reconnect the reader.

After that, I'd recommend reaching out to our Merchant Services Team. They have the tools to check on your account and help disconnect the card reader from your account.

To reach them:

1. Click on Help at the top menu bar.
2. Hit on the Contact Us button.
3. Enter a brief description of the issue in the What can we help you with? box.
4. Press on Let's talk.
5. Select on Get a callback.
6. Key in your contact details, then tap on Confirm my call. 

Lastly, you can order and set up the card reader again so you can get back to business. Here are some articles that you can utilize upon performing the process:

• Learn how to order a card reader through the GoPayment app and online
• Set up a card reader for QuickBooks GoPayment 

If you have any other follow-up questions about your card reader connection, let me know by adding a comment below. I'm more than happy to help. Keep safe!