I have the information you need to help resolve the issue and get your funds released timely, @AliveInnovations.
In QuickBooks Payments, your batch deposit depends on your deposit speeds. If your deposit takes longer than the standard schedule, you can follow the instructions below:
- Check the transactions in the batch.
- Reach out to your financial institution. Some banks hold funds after we deposit them. You'll need to work with your bank if they require additional steps.
- See if your deposit is under review. When a review happens, you'll get an email with details. This email contains a link to the Resolution Center and will explain other actions.
Check out this guide to learn what to do if you have a suspended batch deposit or past the regular schedule: Why is my batch deposit delayed or suspended?
You can contact our Merchant Services support if you need further assistance. They can provide additional information regarding the status of your funds and help expedite the process.
Here are some articles you can utilize to get more insights when QuickBooks deposits customer payments into your bank account and how it works in the program:
Please don’t hesitate to reach back out and post another comment if you have other payment concerns. I’m always ready to assist you, @AliveInnovations.
