This question is in reference to these products specifically: *Desktop Pro 2019* & *Intuit Merchant Services*
I made a post last month, there were 3 different answers from 3 different people, all of which either did not understand how merchant services works with QuickBooks and/or the question.
So I’m trying this again, with photos.
There are errors with the way Intuit Merchant Services is automatically recording the deposits. The error only used to happen if with a combination of credit card payments and ACH payments. Now it is happening with multiple credit card payments.
Merchant services will make a deposit into my bank account that combines credit card payments and ACH payments made on the same day. However, merchant services creates and records two deposit entries in QuickBooks, one for the credit card payments and the other for the ACH payments.
For example, on 1/2/20 in the Record Merchant Service Deposits screen a deposit for $858.98 was recorded into my check register for credit card payments. (Picture 1)
On 1/2/20 a second deposit for $3147.00 was recoded into my checking register for Bank/ACH payments. (Picture 2)
In the Transaction Reporting Screen/Intuit’s Merchant website it shows one deposit on 1/2/20 for $4005.98 which matched how the funds are deposited into my bank account. (Picture 3)
The only way for me to fix this is to delete the two automatically entered deposits and re-record the deposit with both the credit card and ACH payments together. (Picture 4)
However, when I do this a Merchant Service Message pops up and says “The items you’ve selected for deposit will not match the single deposit on your bank statement. To better match this deposit with your bank statement, make sure this deposit: Does not include transactions that were processed with other card types.” (Picture 4)
I have to create this entry so that it will match my bank statement and Merchant Services is the one who is creating a deposit with multiple card types. They even have a statement on their website that says: “The check and card transactions are combined after 6/23/16.” (Picture 3-Center of image.)
This only used to happen with a combination of credit card payments and ACH payments, now they are creating multiple deposit entries for even the same type of transaction.
Two Visa payments were automatically recorded as two deposits in QuickBooks Check Register, the first for $186.85 (Picture 5&7) and the second for $360.00 (Picture 6&7), yet were actually deposited together as one deposit of $545.85 in my bank account. (Picture 8)
The merchant center has now started automatically creating deposit entries once all payments have been added. Before the changes at the end of last year, I could at least just add the payments and create my own deposit entry and dismiss their multiple entries. Is there any way to get an option to bypass the automatic recording of the deposits and fees and be able to record them myself?
I appreciate the screenshots you've provided. QuickBooks only accepts the transactions provided by your bank. However, you have the option to unmatched the transactions and manually received the payments.
If you're still getting the problem, I'd suggest getting in touch with our Merchant Services Center. They have the tools required to perform any escalations in the system whenever necessary on your behalf.