I'm here to help fix the misapplied customer payment, chippewafarmsup.
The deposit will take 2 banking days to appear on your bank statement. You can reverse the payment as long as the system lets you void it.
Here's how to reverse the payment:
- From the home screen, select the Sales History icon.
- Select the sales receipt you want to void the payment for.
- Select Reverse.
- If the payment can still be voided, you’ll see a confirmation message that it was successful.
- On Sales History, you’ll also see a new return receipt that offsets the original sales receipt.
Once done, process and take payments to the correct customer.
If you need assistance with this, you can chat with our QuickBooks Payments Team. They can walk you through applying the payment to the correct customer.
Check out this link for an additional guide: Void or refund customer payments in QuickBooks Point of Sale.
Keep me posted if there's anything else you need by commenting below. I'm always around to help you.
