MultiCurrency

I'll gladly share some insights about the multicurrency feature in QuickBooks Online (QBO), Mark.

When the multicurrency feature is disabled in QBO, the system will default to your home currency without prompting for currency selection on each transaction. If you are experiencing persistent prompts, let's double-check the settings to ensure your home currency is correctly set for added peace of mind.

Note that if you have previously enabled multicurrency, the option to turn this off is unavailable. Therefore, you'll have to make sure that your company and customers' currency are the same to avoid those prompts if it's turned on.

To verify, here's how:

1. Go to the Gear icon.
2. Select Account and settings.
3. Head to the Advanced tab.
4. Take note of the Currency section.

If it's disabled and you keep receiving those prompts, I recommend creating your transactions using incognito or other supported browsers to determine if this problem is caused by the accumulated site data. Here are the shortcut keys to launch a private window:

• Google Chrome and Microsoft Edge: Ctrl + Shift + N
• Mozilla Firefox: Ctrl + Shift + P
• Safari: Command + Shift + N

If it works, I recommend clearing your browser's cache to start over fresh.

To help manage your currency and enter adjustments, check out these articles:

• Enter home currency adjustments for your foreign balances
• Enter and use your own exchange rates

Feel free to comment below, Maria, if you have questions about setting up Multicurrency in QuickBooks. I'm here to help you in any way I can.

The setting has always been US Dollars as seen in this screenshot. We only have one account but just in case I did check my "Sandbox accounts" in Developer and they are also both set to US Dollars.

Hello there, @marksoar.

I'll be sharing some troubleshooting steps to help you with managing your currency in QuickBooks Online (QBO).

Excessive cache buildup in your browser can lead to unexpected behavior with QuickBooks Online (QBO), potentially requiring you to select either US or CAD for every transaction. This issue often results from the browser cache being stored for too long, causing unusual behavior.

To resolve this, first try signing into your QBO account using private or "incognito" mode. This can help your device run more efficiently by avoiding interference from extensions, plugins, or cookies. Below are the shortcut keys for accessing private mode in various browsers:

• Google Chrome: press Ctrl + Shift + N
• Mozilla Firefox: press Ctrl + Shift + P
• Microsoft Edge: press Ctrl + Shift + N
• Safari: press Command + Shift + N

If it works, I recommend clearing your browser's cache. Doing so will remove the historical data and access QuickBooks with a clean slate. You can also switch to a different supported browser.

You can check out this article to help you learn more about the multicurrency in QBO:

• Assign a foreign currency to a customer in QuickBooks Online.
• Frequently asked questions about home currency adjustments.

Once done, you can check this article to help you learn how to accept online payments for online and in-person sales with QuickBooks Payments for a smooth transaction: Receive and process payments in QuickBooks Online with QuickBooks Payments.

You can always tap me if you have additional questions about multicurrency on your account, @marksoar. Take the best care always and have a wonderful weekend ahead!

We tried using the incognito window which did not work. So we cleared the cache and all browsing data and it still did not work. The Sales Receipt still insists you choose a country between US and CAD in a dropdown before it will let you save the transaction.

I appreciate you getting back to us and informing us about the steps you have already taken to resolve the issue, @marksoar. Let me point you in the right direction for help in fixing your concern with currency in QuickBooks Online (QBO).

Since you've completed the suggested troubleshooting for unusual behavior in using a cloud-based application, I recommend contacting our Technical Support Team to initiate a further investigation and determine the leading cause of why your file keeps prompting you to choose one of the currencies. They can do this while maintaining your privacy. Please refer to the steps below to get in touch with them:

1. Sign in to your QuickBooks Online account.
2. Click the Help button.
3. In the QuickBooks Assistance chat box, select Talk to a Human or tap the Contact Us button at the bottom.
4. Then, type in your reason for contacting us in the What can we help you with? Box and click Continue.
5. From there, choose a way to connect: Chat with us, get a Callback, or call our support line directly by getting our Phone number.

Additionally, refer to this article for other options when contacting them. You can also scroll down to the bottom to see their phone number, support schedule, and hours to contact them at your convenience: Get help with QuickBooks products and services.

Once resolved, create your sales receipts and send them to your respective recipients. This way, we can maintain accurate records of your sales transactions.

Lastly, don't forget that QuickBooks offers various financial reports that can provide insights into your business. Here are some resources that can help:

• Run reports in QuickBooks Online
• Customize reports in QuickBooks Online

You can always post if you have more concerns about managing sales receipts or any QuickBooks-related matters, @marksoar. I’m just a post away. Take care!