It's nice to have you here in the Community forum, Crystal. I'll walk you through some steps to fix the greyed-out Payments screen in your Account Settings.
To begin, ensure you're signed in as Primary/Company Admin in QuickBooks Online (QBO) to have the necessary permission to modify the deposit bank account for payments.
If you're logged in as the Primary/Company Admin but the Payments screen remains greyed out, you could be experiencing browser-related issues. Let's perform some basic troubleshooting steps to clear your browser data, as accumulated cache files can lead to unexpected behavior in the program.
Start by signing in to your QBO account using a private or incognito window. Here are some keyboard shortcuts you can follow:
- Google Chrome: Ctrl + Shift + N
- Mozilla Firefox: Ctrl + Shift + P
- Microsoft Edge: Ctrl + Shift + N
- Safari: Command + Shift + N
Once done, open the Payments screen and check if you can now change the account. If it works, return to your default browser and clear its cache to refresh the system. Alternatively, you can use other supported browsers.
Additionally, I've added this resource to learn more about your payment processing and deposit procedures: Common questions about QuickBooks Payments deposits in QuickBooks Online.
If you have further questions about managing payment deposit accounts in QBO, feel free to add a reply in the comments below. We'll be here to lend a hand.
