Hi there, @mymindsetgym.
Welcome to the QuickBooks Community. It's great having you here. How's your day going so far? I hope all is well.
Once your customer filed the chargeback, you should have received an email with instructions and deadlines if you get a chargeback notice. These include the case number, transaction details, why the charge was disputed, and how to challenge the dispute.
You'll want to ensure you have covered the steps in this guide: Respond to a chargeback to ensure you receive the funds.
If you have completed those steps, I recommend contacting our Customer Care Team. This way, one of our agents can review your account in a secure environment and investigate this matter further. You can use the link I'm including below to connect with our team directly.
Please don't hesitate to let me know if there is anything else I can assist you with. Take care!
