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Level 1

My customer's paid invoice is showing as an open balance A/R Aging Report

I'm currently running Quickbooks Pro 2016 - My customer's paid invoice is showing as an open balance A/R Aging Report. How can I edit the discrepancy to show $0.00 on my open balance on the AR Aging Report?

 

The customer's invoice shows as $0.00, but the Open Balance on the A/R Aging Report shows $13,050.00...I'm hoping I can get some assistance on how to just edit the open balance.

Thanks!

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Best answer 03-15-2018

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Content Leader

My customer's paid invoice is showing as an open balance A/R Aging Report

Hi rtroofing1,

 

Welcome to the Community. I'm happy to help point you in the right direction to keep the paid invoices from showing as open balances.

 

This link will direct you to a write-up that explains why this is occurring with your customer's paid invoice, as well as options to get it resolved: https://community.intuit.com/articles/1502153-a-paid-bill-or-invoice-shows-on-report-or-window-of-op....

 

You'll be back to business in no time. Keep up the great work and please let me know if you have any other questions.

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Highlighted
Content Leader

My customer's paid invoice is showing as an open balance A/R Aging Report

Hi rtroofing1,

 

Welcome to the Community. I'm happy to help point you in the right direction to keep the paid invoices from showing as open balances.

 

This link will direct you to a write-up that explains why this is occurring with your customer's paid invoice, as well as options to get it resolved: https://community.intuit.com/articles/1502153-a-paid-bill-or-invoice-shows-on-report-or-window-of-op....

 

You'll be back to business in no time. Keep up the great work and please let me know if you have any other questions.

View solution in original post

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Level 1

My customer's paid invoice is showing as an open balance A/R Aging Report

The link in this resolution doesn't take me to the solution to the problem.  I would like to have  this document.

 

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Level 15

My customer's paid invoice is showing as an open balance A/R Aging Report

The Report is an As Of perspective; look at the date on the invoice and the date of the payment, to see if they fall sequentially out of order. Is the payment before the invoice? Is the payment dated into the Future? Is it Applied? Seeing a 0 on AR Aging Summary = the Math is 0, but the transactions are not applied to each other = still Open and Aging as Unpaid.

 

Open the invoice and use Ctl H. Here is what is linked to it. GO To, from here.

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