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sparkleptic
Level 2

My sandbox account is not properly configured with merchant account credentials and hence I am not able to process online payments. How can I resolve this issue?

 
2 Comments 2
sparkleptic
Level 2

My sandbox account is not properly configured with merchant account credentials and hence I am not able to process online payments. How can I resolve this issue?

I also tried to reach merchant account chat support but I never got connected with anyone even after waiting for more than 3 hours.

Ashley H
QuickBooks Team

My sandbox account is not properly configured with merchant account credentials and hence I am not able to process online payments. How can I resolve this issue?

Good morning, @sparkleptic. Thanks for reaching out to the Community.

 

I want to ensure that you get the best support. Rest assured, to give you the best assistance, I recommend reaching out to our Merchant Services Support. You can either start a chat or give them a call. They have tools and resources that can look into your account further and see how to resolve the error.

 

I'm going to provide you a few links that may be helpful to you:

Let me know how the conversation goes. I'm always here if you need anything else. Have a beautiful day!

 

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