Need "Print" access under Sales Receipts, Not Working - QB Desktop

acuddemi1 · ‎September 17, 2021

As stated, I have the ability to run credit cards at my company, but I am unable to print the credit card receipt; when hitting the print button, I get the popup saying "You need "Print" access under Sales Receipts to perform this action". My company has tried this and it does not work, we find the Sales Receipt roles under the Customers and Receivables section, but turning Print ability on is not working, nor turning View on. We have rebooted Quick Books since and still isnt allowing printing.

Also in the Customer Center, Transactions tab, and selection Show: Sales Receipts, I also get a popup saying your need "View" access under Sales Receipts, and again turning this on in the same location does not make it work.

What are we missing? The primary accountant role in our company works just fine, we have done a comparison between the role permissions by printing a side by side comparison, and cannot see why the other role does not allow this.

Thanks.

acuddemi1 · ‎September 17, 2021

Thank you very much for your input.

We did actually solve the problem, it was an error on our end. We have multiple user roles in the role list, and the one we were editing was not the one applied to my user, which is why the changes were not taking affect. We changed the role and now everything is working fine.

You can close this thread out. Thanks!

View solution in original post

ZackE · ‎September 17, 2021

Thanks for reaching out to the Community, acuddemi1.

I've reviewed our ongoing/solved investigations and can confirm there's currently no records of subscribers reporting that some of their users with access to view and print sales receipts are unable to view/print them.

Since you're being informed by QuickBooks that you need access to view/print sales receipts, but you already have that access in your user profile, I'd recommend utilizing your Verify Data utility. It identifies known issues within company files and informs users if their Rebuild Data feature needs to be utilized afterwards.

Here's how:

Click Window, then Close All.
In your top menu bar, go to File.
Choose Utilities.
Select Verify Data.

In the event its results show a "Your data has lost integrity," message, this indicates there's damage in your file. You can use the Rebuild Data utility to fix it. For specific errors, there may already be a resource for them on our support site.

If it displays a "QuickBooks detected no problems with your data," notification, or you've searched our help articles and didn't find any existing resources about the specific error it displayed, you can move on to troubleshooting with our QuickBooks Tool Hub.

They can be reached while using QuickBooks:

In the top menu bar, go to Help, then QuickBooks Desktop Help.
Choose Contact Us.
Enter a brief description of your issue in our Ask a question (or tell us what's wrong) field.
Click Continue.
Select We’ll contact you for a callback or Message Us to start an instant messaging session.

Be sure to review their support hours so you'll know when agents are available.

I've additionally included a detailed resource about working with user roles that may come in handy moving forward: Create & manage roles

Please feel welcome in sending a reply if there's any questions. The Community's always here to help. Have a lovely day!

acuddemi1 · ‎September 17, 2021

Thank you very much for your input.

We did actually solve the problem, it was an error on our end. We have multiple user roles in the role list, and the one we were editing was not the one applied to my user, which is why the changes were not taking affect. We changed the role and now everything is working fine.

You can close this thread out. Thanks!

Candice C · ‎September 17, 2021

Good afternoon, @acuddemi1.

Thanks for reaching back out and letting us know that your problem is resolved.

I'm so glad you were able to get this fixed.

Feel free to check back in with us if you have any other issues in QuickBooks. Have a splendid day and weekend ahead!

Topics

Training

Community

Resources

Need "Print" access under Sales Receipts, Not Working - QB Desktop