Allow me to share a few information about negative A/R in QuickBooks and guide you on what to do, kali1.
Generally, a negative Account Receivable (A/R) is the result of customers' credits or overpayments. There is also a possibility that there are double payments to a certain transaction. You'll want to run the A/R Aging Summary report to check the associated transactions and review the possible overpayments. To do this, follow the steps below:
In addition, you can read this article to see additional information on how you can fix the negative receivable balance on the Balance Sheet. Resolve AR and AP Balances On The Case Basis Balance Sheet.
Let me know if you have any questions about negative AR. I'll be right here to help.
I'll help with your question about your A/R report, kmartini.
If the deposits are duplicate or incorrectly recorded, you can delete them to correct the negative balance. Let me share these steps with you:
If the deposits are not yet applied to your invoices, make sure to apply them to avoid negative A/R balances. Please see this article for additional options as well: Resolve Common Issues When Applying a Payment Towards an Invoice.
I would also recommend reaching out to your accountant for further advice on this matter.
Feel free to check out these articles for additional details:
Don't hesitate to always ask questions if you need anything else. We'll make sure to offer our help again.