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I have had a paid membership for years. I changed the business name and started a trial membership and now wants to charge me twice. Also when I log in, it says the trial period had ended, but when I go to my subscriptions, it says it ends February 26th. Is it February 26th? My calendar says today is the 7th. I don’t understand why I can’t get help with this, especially since I’ve been a customer for 8 years. And now it won’t even let me attach photo saying it only certain types, one of which is jpg, which is the exact type I’m trying to upload. I think the best thing is to just to be done with this company.
Hello there, remingtonrvrentals.
I'll share information that could help you understand the charges you received and check your account status.
I can see how these charges cause inconvenience since you've signed up for a trial version, which you shouldn't be charged. With this, let's review these charges to understand them further. Here's how:
You can contact our Customer Support Team if you need further assistance checking your charges. They have all the necessary tools to help you thoroughly.
Whereas for the status of your subscription, let's verify your account status with these steps:
Lastly, let's troubleshoot your browser to avoid discrepancies related to corrupted cache files that prevent you from adding attachments. This usually causes unexpected behavior when working with the program.
You can utilize these keyboard shortcuts:
Once it works, clear the cache from your regular browser to refresh the website's preferences and avoid related issues.
Moreover, you might want to review this material to learn more about how the software could help you manage different business tasks: Overview of QuickBooks Self-Employed.
Add a comment on this post if you have additional questions regarding Intuit charges and your account status or other related concerns in QuickBooks Self-Employed. We'll be around to help.
This didn’t help. I cancelled my membership. The response had nothing to do with the issue I have.
You have clicked a link to a site outside of the QuickBooks or ProFile Communities. By clicking "Continue", you will leave the community and be taken to that site instead.
For more information visit our Security Center or to report suspicious websites you can contact us here