Hello there, @Kdc0416
Thank you for reaching out to the QuickBooks Community. I understand you're facing issues with recording a credit card payment using cash rewards and adding another pay down for a different date.
When you use cash rewards from your credit card to make a payment, ensure that the transaction is recorded correctly. Instead of showing a negative balance in your cash bank account, it should be recorded as a reduction in your credit card balance.
Since you mentioned you can't add another pay down for a different date from a different bank account, I recommend troubleshooting your browser to ensure everything runs smoothly with QuickBooks Online.
Let's start with accessing QuickBooks Online using incognito mode or a private window.Here are the shortcut keys to go private mode in a browser:For Google Chrome / Microsoft Edge / Opera:
- Windows: Ctrl + Shift + N
- Mac: Command ⌘ + Shift + N
For Firefox:
- Windows: Ctrl + Shift + P
- Mac: Command ⌘ + Shift + P
For Safari:
If this works, you can proceed to clear your browser's cache and cookies to clear temporary files running in your browser that have caused the malfunctions. Otherwise, you can also use other supported browsers to ensure it runs QBO efficiently.
Let me know if you have additional concerns with managing your credit card rewards in QuickBooks Online. I'm here to assist you anytime.
