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fionaxie
Level 1
posted
‎August 13, 2020 02:02 AM
last updated ‎August 13, 2020 2:02 AM

payment method

We are paying the Tsheet service fee by credit card. According to our company new policy, all service payment will be paid by our Oracle system. The credit card payment method will no longer be used. We will pay with invoice via system, so the supplier information need to be created in it. Some documents like bank information, code of conduct, and supplier survey questionnaire form need to be filled by supplier. Can you contact with us for these documents or let us know who we can contact with? Thank you.
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1 Comment 1
FritzF
Moderator
Moderator
‎August 13, 2020 04:01 AM

payment method

Welcome to the Community, @fionaxie.

 

When changing the Tsheets payment method, you can only choose Card, PayPal, and ACH. Since you'll be switching to the Oracle system, I highly suggest contacting our Phone Support team. They have tools that can pull up your account in a secure environment and check if they can provide the bank information, code of conduct, and supplier survey questionnaire form.

 

Here's how to reach them:

 

  1. Click the Help (question mark) option at the top right.
  2. Select Contact Us at the bottom to connect with our live support.

 

Just in case, I'll add these articles for future reference:

 

 

Reach out to me in the comment section below if you have any other questions or concerns. I want to make sure everything is taken care of for you. I'll be here to assist. Have a great day!

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