Payment OUTAGE today?! July 30th

I can see the urgency of getting your customer payments processed, arapianoacademy. 

From our records, there's no reported payment outage currently for QuickBooks Self-Employed (QBSE). Let's perform some recommended troubleshooting steps to let your customers pay you online by bank transfer.

Since your customers see an error after entering their banking information, we recommend that they do the following:

• Clear their web browser cache.
• Right-click Review and pay in the invoice email and copy the URL. Open a web browser and paste the link into the address bar. If the link still doesn't open, try another web browser.
• Make sure their web browser is up to date.

For more troubleshooting steps that can help your customers pay the invoices you sent in QuickBooks, please see this article: What to do if your customers can't pay their invoices online.

In case their issue continues, I'd recommend contacting our QBSE Customer Care team. They can create a case to trigger an investigation and guide you with a fix in no time. 

Once everything is all set, you may want to check when QuickBooks deposits customer payments into your bank account. For the complete details about this, you may want to check out this article: Find out when QuickBooks Payments deposits customer payments.

I'm all ears if you need further assistance with your customer payments in QBSE. Feel free to add your reply below, and I'll circle back to help you.

Still didn’t work! All my customers complaining! None of them could pay yesterday and today so far. At least 10 customers failed to pay. Look at the screenshot

Letting your customers perform the troubleshooting steps above should help fix the error, arapianoacademy.

Since the suggested procedures didn't work, I suggest contacting our support team for QuickBooks Self-Employed. They have the necessary tools to access your account and can offer assistance in investigating the issue further.

You can reach them by following the steps:

1. Go to Help (?) and select Contact Us.
   Note: If you’re using the QuickBooks Self-Employed app, tap the + button and select Ask QB Assistant.
2. Enter “talk to a human”, then select Continue.
3. Choose a way to connect with us:

• Start a chat - Start a conversation with a support expert.
• Have as call you - Get a call from a support expert.

Once everything is back in order, you can check this article to learn how to manage transactions within your account: Categorize transactions in QuickBooks Self-Employed.

If you require additional assistance with your customer payments in QBSE, let me know in the comment. I'll be sure to assist you.

 customers still getting the same error after they put bank information for ACH transfer: Payment wasn't successful. Please try again or contact your seller.

It's been 48 hours now and it's very frustrating. After speaking with many quickbook customer service agents today, they told me that the similar error is happening for a few other businesses and the engineers are working on it to fix it. I asked for time frame but they didn't say anything.

Anyone with the same issue?

Thanks for getting back to us!

Our product engineers are already aware of this issue and currently working on a fix.

To ensure you'll get an update about the resolution status, I recommend contacting our QuickBooks Support Team again. This way, they can also add your company file to the list of affected users and provide this investigation number for easy tracking: INV-90894.

Just in case you want to customize your invoices form, you can check out this article for more guidance: Customize your invoices.

Thank you for your patience while we're working on this. If you have any other questions about QuickBooks, feel free to them comment below.

Yes, same issue here. I contacted payment support and they submitted an investigation ticket. I received an email last night that the issue was not resolved and the next update would be Monday 8/7. I'll be reaching out again today because waiting a week for another update just isn't going to work.

Same issue here. 

Thanks for getting involved with this thread, grassbeardlawns.
 

I've reviewed our ongoing investigation about a "Payment wasn't successful. Try again or contact your seller." message displaying when customers try to pay online invoices and can confirm Intuit's Product Investigations team is currently researching for a solution.

In the meantime, I'd recommend getting in touch with our Customer Care team and referencing the investigation's case number (INV-90894) if you haven't yet. They'll be able to pull up your account in a secure environment, conduct further research, and add the account to our list of affected users if necessary.
 

If there's any questions, I'm just a post away. Have a great day!

Even though the issue is not fixed yet but I am happy quickbook shows the incident on the quickbook status page: https://status.quickbooks.intuit.com/

However I wish they could do this update earlier because this issue started on Sunday July 30th(or maybe earlier). Unfortunately I couldn't report this to the engineering team because there is no way to report this kind of glitches directly to them and we must first contact customer service which they don't work on Saturdays and Sundays. 

Suggestion to quickbook: please provide a tool or email address so we can send a message to the engineering team directly. This will help to speed up the fixing process.

Thanks for getting back with the Community, arapianoacademy.

You can use your QB Assistant tool to notify Intuit's Engineering team about issues you're noticing in QuickBooks.

Here's how:
 

1. Access the Assistant utility.
2. Click I need help.
3. In your Type something... text box, enter "Feedback".
4. Press the Send button.
5. Choose Something else.
6. Explain what you want to notify Intuit's Engineering team about in your Type something... field.
7. When you're finished, hit Send.
8. Select Yes.
   
   

If you'd prefer to work directly with an agent, you also have the option of contacting our Customer Care team through phone or chat.
 

Please feel welcome to send a reply if there's any questions. Have an awesome day!

My customers now can make payment. RESOLVED

customers receive the same error after entering bank information for a transfer payment failed. Please repeat again or contact the seller.

Hello, @1295407.

I completely understand the importance of entering your bank information for a transfer payment. It can be overwhelming to navigate these processes but don't worry, I'm here to help you every step of the way.

The error happens when account details are incorrect. Ensure that the bank account details, including the account number, routing number, and any other relevant information, have been entered correctly. Even a small typographical error can result in a failed payment.

Additionally, you can reach out to your seller to double-check the bank account details entered by the customer to ensure that all the information, including account number, routing number, and any other necessary details, is accurate.

In case the issue persists, I suggest getting in touch with Payments support. They will be able to provide you with the necessary guidance and assistance to help resolve this matter smoothly.

You might also want to learn how to properly categorize your bank transactions in QBSE. This article will guide you through the steps: Categorize transactions.

If you need any additional assistance while managing your bank transactions, you can leave a comment below. I'll be sure to get back to you.