Payment Processing and Account Closing

thiscompanystealsyourmoney · ‎October 25, 2023

I am writing in an attempt to escalate an issue I have been trying to resolve for weeks. I was eager to begin using the payment processing services since many of my customers have been asking if I could accept credit card payments. I was excited to be able to deliver that using QBO services. I applied to begin using quickbooks payments and was immediately approved to do so. I created an invoice which also immediately gave me the option to allow my customer to pay the invoice by credit card. My customer fulfilled his duties and paid the invoice via his credit card. Upon waiting for the money to get deposited into my account, my account was closed abruptly without any explanation or warning. I have tried calling multiple times trying to understand and resolve this issue only to be told repeatedly that it was closed as a "business decision" which is completely vague and not helpful. I am being told that we can either wait 180 days and at that time it will either get refunded back to the customer or sent to the state as unclaimed funds and there's nothing QBO can do about that. Neither of these options are acceptable. As a small business owner, I cannot afford to wait 180 days and I will not put my customer at risk of losing $5,000 to the state, these are not "unclaimed funds"!!! One customer support individual claimed the fastest and safest way to get the money would be to go back to my customer and ask them to dispute the charge with their credit card company and pay with another form of payment. What they have now done is not only made my business look unprofessional to a customer, but they are now asking me to waste my customer's valuable time and mine because of QBO's unprofessional practices. My business has provided a service, my customer has paid for this service, yet they are holding the money without any acceptable explanation or resolution. How is that legal?

I highly recommend that in the future to protect other business owners, the option to accept payment via credit card on invoice should not be allowed until the application is fully approved. I have researched here and this is not the first time they have done this to business owners like me. A review of their application and approval process of Quickbooks payments needs to be changed!

This matter needs to be addressed immediately or I am prepared to seek legal action which is totally avoidable if I can get in contact with someone helpful at Quickbooks. There has to be a way to void my customer's payment or better yet deposit the money that is a valid business transaction into my account. Reaching out here to see if anyone has had success in getting their money back. PLEASE HELP!

MJoy_D · ‎October 25, 2023

Hello,

Your recent experience with Quickbooks Payments is something less than ideal that we don't want our users to go through. I can share some information that can help you with resolving any issues you are facing with your account.

My recommendation would be to continue to reach out to our customer support team and ask them to provide you with a clearer explanation and resolution to your issue. They have the tools to check the account information in a safe and secure environment. You can get our chat link or phone number for QuickBooks Payments through this link: Contact Payments or Point of Sale Support.

I'm also adding this resource to know more about recording invoice payments: Record invoice payments in QuickBooks Online.

Let me know if you need further information about your QuickBooks Payments account. I'm always here to assist. Have a wonderful day!

thiscompanystealsyourmoney · ‎November 09, 2023

STILL dealing with this! Everyone that you get just gives conflicting responses and lies. Has anyone had any luck getting their money when QB is holding it after a closed merchant account? I'm trying to call, message, chat with someone everyday and can't get anywhere. I was told Monday that it was going to get released today and today they are telling me it's not. I'm at the end of my rope here.

aggroup1 · ‎December 01, 2023

Yep my experience too.. the communication contradicts each other each time you contact "support" and its basically impossible to get a straight answer. Everything is "fuzzy" beginning to think these guys are scam artists

aggroup1 · ‎December 01, 2023

having a similar experience. All the "support" conversations we are having contradict each other. no straight answers. just lots of "fuzzy" words without any committment. Beginning to think these guys are scam artists

aggroup1 · ‎December 01, 2023

get a clear answer from Intuit?? you gotta be kidding..

PrimeTitle · ‎December 07, 2023

Did you ever get resolution? I am going through this now and also i have to continue paying monthly until this is resolved when I just want funds either sent back to client or deposited so i can close my account and be done.
please let me know as i have sent so many hours in the phone or chat online and i am getting nothing but run around and lies.

thank you

Rosben Group · ‎January 02, 2024

I have the same exact issue as of Nov 23rd 2023. I opened a Payments account, did an invoice of $5,000. It was put on hold, then merchant account was closed without QB saying anything to me. I had to call and talk to 5 different people to find out that it was closed and I can not access the money. Told me to have my customer put in a dispute which they can not do, as they wont give me the Bank Account number or Routing number, then after a month of trying to resolves this, was told it would "Be sent to unclaimed state funds" without being given when they would send it or an ETA of when I could claim it. Quick Books is a scam, they send you to some out of country person for customer support, then bounce you around with no real answers. This isn't $100 were talking about, its thousands they just stole from me.

PrimeTitle · ‎January 02, 2024

Hi! This is so frustrating. I finally got in touch with someone from customer service that was actually helpful. I was able to get one payment returned to client so they could just send directly to our bank, still waiting on the other but was told it would be to client by end of this week.

Not sure if you received but, when I went back and did a search through emails I did get an email stating my payment account was closing, after payment had already been received and any payments would be returned within 30 days. If you have this email call them back, email them, and keep calling them. Let them know about the email, that they stated money would be returned within 30 days of payment account closing. If you didn't get an email this is still accurate and they need to return your funds within 30 days. It is not their money and it is not legal for them to hold the funds and not give you a date of expected return and that return date should be immediate if over the 30 days.

Keep calling them, emailing them, I have emailed any and every email I can find when doing a deep search online. Keep bugging them. I am sorry this is happening, we are waiting for our last payment to be returned to our client and then we will be canceling our account.

This is the worst company, they give you the runaround, they lie. This has been one thing after another and so much wasted time emailing, live chats, phone calls. I really hope you get your issues resolved.

concerned_User · ‎January 08, 2024

Going through this now. Been through it before. I can't even believe what I have gone through with this company. How are they still doing business?

concerned_User · ‎January 08, 2024

Going through this currently, and been through similar stuff before. It's unbelievable that this company is still in business.

Q-BSucks2

Can you please share which emails you used to contact them?

Topics

Training

Community

Resources

Payment Processing and Account Closing