Hi! This is so frustrating. I finally got in touch with someone from customer service that was actually helpful. I was able to get one payment returned to client so they could just send directly to our bank, still waiting on the other but was told it would be to client by end of this week.
Not sure if you received but, when I went back and did a search through emails I did get an email stating my payment account was closing, after payment had already been received and any payments would be returned within 30 days. If you have this email call them back, email them, and keep calling them. Let them know about the email, that they stated money would be returned within 30 days of payment account closing. If you didn't get an email this is still accurate and they need to return your funds within 30 days. It is not their money and it is not legal for them to hold the funds and not give you a date of expected return and that return date should be immediate if over the 30 days.
Keep calling them, emailing them, I have emailed any and every email I can find when doing a deep search online. Keep bugging them. I am sorry this is happening, we are waiting for our last payment to be returned to our client and then we will be canceling our account.
This is the worst company, they give you the runaround, they lie. This has been one thing after another and so much wasted time emailing, live chats, phone calls. I really hope you get your issues resolved.
