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payables4
Level 1

Payment Processing time

according to the help area, I found that it takes 3 business days for bank transfers (ACH) if under $100K and sent before 11:30 AM. 

"Payments are only processed once a day before 11:30am EST. Any payments submitted after this time will only start processing the following business day"

 

Why is it that if I send a payment before 11:30 AM EST on Monday, the payment doesn't arrive until Thursday? Shouldn't it arrive on Wednesday, according to this?

 

Thank you.

2 Comments 2
SarahannC
Moderator

Payment Processing time

Hello there, payables4.

I'll help you figure out why the payment you sent before 11:30 AM EST on Monday isn't yet deposited after three days (Thursday).

If you're new to QuickBooks Payments, the processing time will take a bit longer. The funds will be deposited within five days for the first week to 4rth week. We'll let you know via email once your payment is ready to process at normal speed. 

 

The payment you sent on Monday before 11:30am EST must be deposited to your account on Wednesday if you are already in the normal payment processing speed. I'd suggest contacting our Payments Support Team. This way, we'll know the status of your payments and get accurate information on why we didn't get the funds on the expected day/time. Here's how:
 

  1. Log in to your QBO account.
  2. Click the Help menu and select Contact us.
  3. Follow the on-screen instructions to complete the process.

 

I've gathered some resources for more information about payments in our program:

 

 

If you need further help with QuickBooks payments and anything related to QuickBooks, please know that I'm here to help you in any that I can. Bye for now and take care.

nicteri36
Level 1

Payment Processing time

Hello

The typical time range can depend. It can be as quick as the same day or take 3 to 5 days. Timing is up to the banking institutions. Today the ACH network pushes for faster payments, so many banks offer credit for the same day or the following day. ConnectEBT

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