cancel
Showing results for 
Search instead for 
Did you mean: 
Highlighted
Level 1

Payments account token invalid, quickbooks payments, quickbooks point-of-sale 18

I'm getting the following error when trying to process credit cards on *some* machines running Quickbooks Point of Sale (18) with Quickbooks Payments:

 

"Your payments account token is invalid.  Use the Sign In button on the top right of the Home page to sign in again."

 

It should be noted that *I am* signed into my quickbooks payments account.  The button in question on the top right of the screen is green as it should be when I'm signed in.  I've signed out and signed back in. (No, not logged out of Quickbooks Point-of-Sale, signed out of payments).  I've REINSTALLED QBPOS.  I've even tried reinstalling windows itself!  I'm frustrated to the extreme.  I have a few points-of-sale actually working, but I'm worried that they're going to stop.  

I know how to set up quickbooks point-of-sale.  I've been using it successfully on 6 workstations for years.  I'm clearly going to have to call quickbooks support on Monday, but I'm hoping someone has an answer here!

 

Thank you!!

2 Comments
Highlighted
Moderator

Payments account token invalid, quickbooks payments, quickbooks point-of-sale 18

Welcome and thanks for reaching out to the Community, @toristorii.

 

We received reports regarding other users getting the same issue in QuickBooks Point of Sale (POS). A ticket has been created and forwarded to our Product Engineers. They're now working to fix this as quickly as possible.

 

In the meantime, you can perform these steps as a workaround:

 

  1. Sign out of payments from the top right of Home screen on the computer and close POS.
  2. Navigate to C:/Program Data/Intuit/Common/Authorization/v3 and make a copy the Data folder. (rename the copied folder something different).
  3. After creating the back up, go into the original Data folder and delete the contents of that folder.
  4. Open POS on the computer and Sign in to Payments at the top right of the Home screen.
  5. Users may now process credit card transactions.

 

Also, I suggest contacting our Phone Support team so they can add you to our notification list. This will help our Engineers determine the number of affected users. An email notification will be sent to you once this has been resolved. I'll also inform you here when we get the update as well.

 

To reach them, refer to this article to get their most updated contact information: Contact Payments or Point of Sale Support.

 

Please let me know if you have any other issues or concerns in the comment section below. I'll be more than willing to help. Have a good one!

Highlighted
Level 1

Payments account token invalid, quickbooks payments, quickbooks point-of-sale 18

Thank you Fritz!!

 

I'm actually glad to know it's not just me and they're working on it!

 

I will call them on Monday to get added to the list since it looks like they're not open today.

 

However I'd like to point out the work-around would not work for me.  I did delete the whole c:/Program Data/Intuit folder (among others) and re-installed QBPOS, and after that didn't work I re-installed windows, formatting the hard drive in the process, then reinstalled QBPOS. 

I look forward to your product engineers finding a solution. 

 

Best,

Tori

Need to get in touch?

Contact us