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NutSacBags
Level 3
posted
yesterday
last updated ‎December 23, 2024 9:36 AM

Payments -- When do the new account limits get lifted? Super irritating!

Does anybody know when the new account limits/caps on payments get lifted? I have BP Premium. I'm supposed to get 40 ACH included plus $0.50 for each additional. 

 

I ran my first few and only 10 went through, this was over a week ago (and multiple hours on the phone with support). It seems that new accounts are capped. I did a bunch of work to transfer all my vendors over to payments, only to find it won't process the dang bills. 

 

Nobody at QBO/Payments can help me. They all say the same thing that it will eventually reset and the caps will be removed. And they don't have any way of removing the cap. 

 

Does anybody know how long it typically takes to have the payments cap removed?

 

(And Intuit -- consider this a formal complaint - you marketed payments to me constantly. I finally sign up only to have the system fail and force me to spend loads of time on support.)

 

Thanks for your help!

 

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2 Comments 2
NutSacBags
Level 3
yesterday

Payments -- When do the new account limits get lifted? Super irritating!

Quick update -- this is Bill Pay, not payments.

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AlverMarkT
QuickBooks Team
QuickBooks Team
yesterday

Payments -- When do the new account limits get lifted? Super irritating!

I can see how it has been challenging to encounter transaction limits after putting in the effort to set up all your vendors, @NutSacBags. Your time and diligence in ensuring a smooth transition to QuickBooks Bill Pay is commendable, and I want to explain why some of your vendor transactions may be declining and how we can address this issue.

 

With your QuickBooks Bill Pay Premium subscription, you can use 40 ACH vendor transactions each month. It’s important to keep in mind that there are monthly limits that can vary based on the total amount of money processed over time. 

 

I realize the information I've shared is likely already known to you since you've contacted our live Payments Support team. However, I still recommend contacting them again, as they can provide the best assistance and further clarification regarding the declined vendor payments.

 

  1. In your QBO account, go to Help (?).
  2. In the Ask a question search field, enter your previous case number or keywords like "bill pay limit". Then, hit Enter.
  3. Select the Search tab.
  4. Click on Contact Us.
  5. Choose Have us call you, Schedule appointment, or Chat with us.
    Contact Support_2.png

     

When resolved, you might need to review the accounts downloaded or uploaded to QBO. Here are some articles to reference:

 

 

I appreciate your understanding and effort to bring this matter about transaction limits to our attention. In the meantime, if you need any additional questions, feel free to click on the Reply button, and we'll do our best to help.

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