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Join nowWe use POS Desktop V18 to process transactions. We had a return and went to process the credit to the credit card and we received the following message: Transaction Flagged and Declined. We cpould not process the credit. What does this message mean?
Thanks
Rob
Let me help get rid of this error, @Rob721.
Just to clarify, how did you process the credit card credit? You'd be prompted with the error Transaction flagged and declined when processing keyed credit card transactions. To get past the error, you can void the original transaction and process a refund. Here's how:
You can read through this article for more detailed steps: Void or refund customer payments in QuickBooks Point of Sale.
Also, you can refer to this article on how to accept a returned or exchange of products in QuickBooks POS: Record returned or exchange of items in Point of Sale.
Stay in touch with us here if you have other questions about managing your sales transactions. I'm always here to help.
We tried both approaches to refund the credit card for returned items. We received the same message:
Transaction Flagged and Declined. Could it be the credit card is causing the issue?
Thanks
Rob
I can help you resolve this error, Rob721.
As mentioned above this error occurs when processing keyed transactions. Your credit card may also be declined because of invalid entries from the customer/employee, incorrectly entered information, or internal server errors.
Please take note that there several things that you need to consider when processing credit card transactions in QuickBooks Point of Sale. Check the pointers that I've listed below:
Additionally, we're unable to process electronic transactions for American Express cards that start with the following numbers:
If the error still persists after configuring the credit card, I'd recommend getting in touch with our technical supports. This way, we'll be able to pull up your account in a secured environment and further investigate this issue. You can connect with us through this link: Contact Payments or Point of Sale Support.
I've also included some articles that will help you fix common errors when processing credit and debit card transactions in Point of Sale:
You can always tag my name below if you have any other concerns or QuickBooks-related questions. I'll always have your back.
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