QB Desktop freezes when I try to apply a credit to a bill

Try running the Verify Rebuild Data utility.

Hello there, Umphathi.

Fiat Lux - ASIA is correct. You can isolate why your QuickBooks Desktop program freezes by running the verify and rebuild steps. 

I'm here to guide you how to perform this task:

1. Click the File menu.
2. Under Utilities, select Verify Data.

If you see a specific error message, you can look for the steps to resolve it on our QuickBooks Desktop support site.

If it detects no data damage, end all the running QuickBooks components on your Task Manager. Here's how:

1. Go to your Task Manager, then highlight all applications that start with .qb, QuickBooks, or Intuit.
2. At the bottom. Click End Task.
3. Close Task Manager window.

Afterward, apply the credits and pay the bills again. I've added this article as your guide: Pay bills in QuickBooks Desktop.

Fill me in whenever you have questions paying bills.

Thank you, but I have already done that to no avail.

Thank you, but I've already done that to no avail.

Are you using QBD Pro/Premier? How big is your file size?

I appreciate you for coming back to the thread, Umphathi. 

I'll be sharing another set of troubleshooting to ensure your QuickBooks Desktop won't freeze anymore during applying credit cards to a bill.

To fix the unusual behavior that you're experiencing, let's make sure you're running the updated Windows version and have the most recent release of QuickBooks Desktop installed. This is to keep your software up-to-date so you always have the latest features and fixes.

Then, you can start by running a quick fix on your program from the QuickBooks Tools Hub. First, download and install the QuickBooks Tools Hub.

1. Close QuickBooks.
2. Download the most recent version (1.5.0.0) of the QuickBooks Tool Hub. Then, save the file somewhere you can easily find it (like your Downloads folder or your Windows desktop).
3. If you've already installed Tool Hub before, you can find out which version you have from the Home tab.
4. Open the file you downloaded (QuickBooksToolHub.exe).
5. Follow the on-screen steps to install and agree to the terms and conditions.
6. When the install finishes, double-click the icon on your Windows desktop to open the tool hub.

From the Tools Hub, run the Quick Fix my Program. It shuts down any open background processes QuickBooks uses. It'll run a quick repair of your program.

1. In the QuickBooks Tools Hub, select Program Problems.
2. Select Quick Fix my Program.
3. Start QuickBooks Desktop and open your data file.

If the issue persists, I highly suggest contacting our Support team. They have tools that can pull up your account in a secure environment and check the cause of this behavior. They can also perform other troubleshooting steps to fix this for you.

Here's how to reach them:

1. Open QuickBooks.
2. Go to Help, then select QuickBooks Desktop Help.
3. Select Contact Us.
4. Give a brief description of your issue, then select Let's talk, and then choose a way to connect. Phone support may be limited due to volume.

You'll want to browse these articles. These will discuss more on how to settle your bills in QuickBooks Desktop:

• Bill shows as unpaid after writing a check-in QuickBooks Desktop
• Pay bills in QuickBooks Desktop

It'll always be my pleasure to help if you've got additional questions about paying bills in QuickBooks. Use the Reply option below and surely I'll be here ready to assist you. Take care and stay safe!

Hello,

I've run through all these steps and still freezes while applying credits. At this point I will be looking into buying a different program as I cannot afford to have staff waiting 10+ minutes entering each payment. Please help before you lose a long term customer for 20+ years.

Thanks

Matt

I hear your sentiments, BsRR. I appreciate the time you've taken to ensure you can apply a credit to a bill. I understand how you want this to be taken care of at the soonest possible time, so you can seamlessly get back on track. 

Our primary aim is to help resolve your issue. I know you've already called in. I suggest contacting them again so they can conduct further investigation on your end and find out the reason why you cannot apply credits to a bill. 

Here's how to reach them:

1. Open QuickBooks.
2. Go to Help, then select QuickBooks Desktop Help.
3. Select Contact Us.
4. Give a brief description of your issue, then select Let's Talk, and then choose a way to connect. Phone support may be limited due to volume.

See this article for more details: Contact QuickBooks Desktop support.

We'll be here to help you again if you need further assistance in applying credits to a bill. Please don't hesitate to visit us anytime. Stay safe.

@BsRR 

Which QB Desktop year version?

Have you run the Verify/Rebuild Data utility?

QuickBooks version 23.0 2023 Enterprise. This has been an ongoing issue with us for 5 years now. Yes I've used the rebuild tool many times, never helps. I've even sent the file to QuickBooks engineering team and they told me the file was too large, we went through the compressing stages and got it narrowed down to just 1-2 years and still freezes.

When we apply credits the program locks up, no spinning wheel of death or anything like that. You cannot click anywhere inside the program to do anything, but I can go to a different monitor and check emails, type in a word processor, etc. with no issues. I hired a technology company to look into it thinking it was my host server. We're now operating using a new server with a 13th gen i7 processor, 64 gb of DDR5 Ram and a SSD. They monitored the CPU usage and say it is very low, he came to conclusion it's bad coding in the program itself. When you hit Save & Close it saves it to the account, but doesn't close the window like its suppose to. Instead it just locks up. If you CTRL ALT DELETE and end task, then reopen, generally the work is saved.

@BsRR 

Install QBD 2024 on a local machine and try running your file on it for testing purpose only. If the same error persists, consider to ask a 3rd party service provider to check your file. If they can't fix your file, they will offer a full refund and you should consider open a new company file instead.