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buyerbeware101
Level 1

QB Holding funds and Risk Dept not responding in an appropriate timeframe

I am in the middle of a NIGHTMARE scenario with QB. I have used QB for 20 Years for my accounting software and payroll for a majority of that time. For the past 3 years, I have successfully been using the Invoicing and Payments features to collect payments online from my clients..... UNTIL... I pushed a terrible green button to try Quickbooks Checking and my company has been LOCKED UP for over a week! I have had over $35,000 of funds tied up in various ways over the course of this week and I still am being passed around without any resolution. I am told about the "mysterious" Risk department but No one can get a hold of them to find out what is wrong..I just keep getting rebooted to wait another 2 days and then another 2 days and then another 2 days. QB Community.... do you know that if you wait on the phone for 3 hours for a manager to pick up the phone when you request to speak with a supervisor... they now tell you they can't "DO" anything... they are only there to document your complaint. What is this?!!?? Anybody out there going through the Hell that I'm in right now? Help!!!!

1 Comment 1
FishingForAnswers
Level 10

QB Holding funds and Risk Dept not responding in an appropriate timeframe

@buyerbeware101  "Anybody out there going through the Hell that I'm in right now?"

 

Quite a few people; seems to be at least one or two people a week with similar stories.

 

Make all the noise you can.

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