QB is not accepting my business zip code as accurate when it certainly is...please advise

Hello there, @jean40. Welcome to QuickBooks Community.

QuickBooks follows the coding system set for US addresses to stay compliant with the federal and state government. 

Since the zip code is entered correctly, we can do some troubleshooting steps to fix this error. Before doing so, please make sure you are logged in as the master administrator. Then, you can start refreshing your browser by clicking the Reload icon or F5 on your keyboard.

Once done, open your company using the incognito window or private browser. Here are the keyboard shortcuts:   

• Chrome: Press Ctrl + Shift + N
• Mozilla Firefox: Press Ctrl + Shift + P
• Safari: Press Command + Shift + N 

Afterward, try to update the zip code again. If it works, let's clear your regular browser's cache and close it entirely. This will refresh your browser settings. You can also try using a different browser when entering your business zip code. 

• Google Chrome
• Mozilla Firefox. Note: To preview and print forms on Mac OS, you'll also need the Firefox PDF plugin.
• Microsoft Edge
• Safari 11 or newer (Mac only)

If you want to see if your current browser is compatible, use the browser health checkup tool. 

You can use the USPS Look-up Tool. From there, you can search for a zip code of a given street address and city within the given zip code. Also, you may need this article to learn more about managing your business details:

• Change the business name, contact info, or tax ID in QuickBooks Online.
• Update your business info in online payroll.

However, if the same thing happens, I suggest contacting our QuickBooks Support Team. They have the tools to pull up your account to check the cause of why the system will not recognize your business zip code. You can utilize the Help icon from the QuickBooks Home page.

Know that you can always go back here and post your concerns about your company's zip code or anything related to QuickBooks. I'm right here to help. Stay safe and be well.

Hi jean40,

Hope you’re doing great. I wanted to see how everything is going about adding your business zip code. Was it resolved? Do you need any additional help or clarification? If you do, just let me know. I’d be happy to help you at anytime.

Looking forward to your reply. Have a pleasant day ahead!

Hi there,

I have the same error and it cannot be solved by clearing the cache. Some Zip Codes are associated with more than one city and some online databases (apparently Quickbooks') only accept one. Therefore, I would need to enter an incorrect address for my associated Zip code. Is there any way to fix this? 

-Jim

Thanks for joining the Community, jimcee. I appreciate you performing SarahannC's recommended troubleshooting steps.

Since your books are still saying a zip code you've entered isn't matching, I'd recommend getting in touch with our Customer Care team. They'll be able to pull up the account in a secure environment, conduct further research with you, and create an investigation ticket if necessary.

They can be reached while you're signed in.

Here's how:

1. Use the Help (?) icon.
   
2. Click Contact Us.
   
3. Enter a description of your situation in the What can we help you with? field, then hit Let's talk.
   
4. Select Start messaging or Get a call.
   

Be sure to review their support hours so you'll know when agents are available.

Please don't hesitate to send a reply if there's any additional questions. Have a wonderful Tuesday!

QB is not accepting my business zip code as accurate when it certainly is...please advise

I'm here to ensure that you'll be able to enter your business zip code to run your business seamlessly, Sharma.

To begin with, can I ask where did you enter your business zip code? This way, we can help you to give an accurate response, would you mind adding more details, such as screenshots is very much appreciated.

In the meantime, let's check if it's a browser-related issue, you can enter the business zip code by logging in to your account through a private window to isolate the issue. This procedure can help remove any cache-related issues that may have caused this behavior. You can save time by using either of the following keyboard shortcuts:

• Google Chrome: Press Ctrl+ Shift + N
• Safari: Press Command + Shift + N
• Mozilla Firefox: Press Ctrl+ Shift + P

Once done, set up your account and enter the zip code again. If it works, you can clear your regular browser's cache to refresh the background processes. If the same thing happens, I recommend using a different browser and device. 

Furthermore, you may want to check this article to learn how to correct an address error message for your employee or company's work location: Fix the error City, State, or Zipcode not matching or not found.

Additionally, you can visit this article if you want to change your company settings in QBO by turning features on and off: Edit company settings in QuickBooks Online.

If you have other concerns about managing your business zip code, feel free to leave a reply below. We're always here to lend a hand to you. Keep safe.