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Mdurusau
Level 1

QB POS 19.0

Upgraded to QB 19.0 and now we get a message that pole display cannot be detected? We have rebooted and reinstalled and still get this message. Anyone have a solution?

1 Comment
Rasa-LilaM
QuickBooks Team

QB POS 19.0

Hello there, Mdurusau.


I appreciate all your efforts in trying to connect the pole display to QuickBooks POS 19.0. I’ll help point you in the right direction to resolve the issue.


We’ll have to review the setup of your pole display and QuickBooks. This requires us to collate personal details to open an account.  


The security of our customers’ data always comes first. I recommend you get in touch with our Technical Support Team for further assistance.


They have extra tools to check why you’re getting an error connecting the device. Our specialists will guide you on how to apply the solution once it’s available. Click here to get the contact information and then choose QuickBooks Desktop Point of Sale.


I’m also adding an article that contains resources to help efficiently perform any tasks in QuickBooks Point of Sale: POS FAQ.


Feel free to visit the Community again if you have any other QuickBooks concerns. Please know I’m just a few clicks away for help. Have a great day ahead.

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