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DavidPhoto
Level 1

Quickbooks closed my account???

As I’m out to dinner with my wife, I get an email from Quickbooks that they are closing my payments account. I did not ask them to. I’ve been trying for over a month to get them to change my email address, because in the back end, you can’t change your own email address. Two weeks ago, they had my payments on hold for the whole week. Just randomly. We run a small business and have had headache after headache with this company, I have no clue what happened.

9 Comments 9
Rea_M
Moderator

Quickbooks closed my account???

I know the impact this situation can have on your business operations during payment processing, David. I'll provide details on why QuickBooks Payments holds funds and route you to the best support who can verify the status of your account.

 

Intuit put payments on hold to ensure we protect the interests of all parties involved in the payment process. You should receive an email with detailed instructions on what additional information is needed to complete our review. To learn more about this, please see this article: Learn about funds on hold in QuickBooks Payments.

 

On the other hand, I'd recommend contacting our QuickBooks Payments team to check the status of your account and determine the reason for its closure. You can do this through your QuickBooks Online (QBO) account.  Here's how:

 

  1. Sign in to your QuickBooks company.
  2. Select the Help (?) menu.
  3. Go to the Search tab and select the Contact Us button.
  4. Enter a brief description of your concern in the What can we help you with? field and click Continue.
  5. Choose a way to connect.

 

Once everything is all set, you can check out this article to learn more about how QuickBooks Payments handles your deposit and funds: Find out when QuickBooks Payments deposits customer payments.

 

Let me know in the comments if you have other payments and account management concerns. I'm always around to help. Take care and stay safe.

DavidPhoto
Level 1

Quickbooks closed my account???

The situation on payment hold was resolved two weeks ago. From then, we’ve been pretty quiet with only a couple of small transactions. It makes no sense that after we went through two weeks ago to have the funds on hold released, that QuickBooks Money would close my account so suddenly and without warning???!! I’m just astonished at this. 

ExPtNEFL
Level 2

Quickbooks closed my account???

I also am attempting to retrieve my money from a customer. I did not sign up nor authorize to receive payments. QuickBooks anyway and is holding $8,000. 
Under account settings the Accept Payments button does not work. Something fishy is going on with QuickBooks. 

GenmarieM
QuickBooks Team

Quickbooks closed my account???

It's crucial to effectively manage your funds to maintain financial stability and support your business operations, ExPtNEFL. I can help you route to the appropriate support to help you check your account and address the funds on hold.

 

Our Payments support team is equipped with the tools needed to internally review your account and provide you with information regarding any funds on hold and the authorization process for receiving payments into your account.

 

Here's how to contact them:

 

  1. Sign in to your QuickBooks Online account.
  2. Click Help at the top right and choose Contact Us.
  3. Enter your concern and select Let's Talk.
  4. You can choose a way to connect to our support via chat by clicking Start a chat.

 

Please know that I always have your back as you process your funds on hold or any QuickBooks Online-related questions.

DavidPhoto
Level 1

Quickbooks closed my account???

I'm still just astonished that Quickbooks would send me an email at 9:00 at night on a Friday night stating that my payments account had been closed. No warnings, no chargebacks, nothing. Just Quickbooks being jerks. I've read that Quickbooks just randomly closes accounts without warning, but I've been so cautious with my account.

Cherrybomb
Level 2

Quickbooks closed my account???

Did you ever get any answers or them releasing the funds? This is happening to me and the payment was on hold for a week, just for me to get an email that my account was closed and every representative says they don't know why and can't do anything about it. Just kept the customers money and won't release it

 

adam64
Level 1

Quickbooks closed my account???

This just happened to me as well.  2:39am I received 3 emails that they were closing my account and a transfer of funds had been initiated with no calls, heads-up on anything prior to that.  Had the account open for 4 years with no issues.  Where are the funds being transferred to?  No idea, and it's a lot of money.  

 

No customer service agent has a clue why and just kept saying "our operations team needs to review this and will get back to you in 1-3 days".  That doesn't help when you need to pay bills from your checking account.  It's been 2 days and still nothing from them. 

 

I will be closing down my Quickbooks accounts for all of my business due to this.  It's absolutely insane.  

borenboe
Active Member

Quickbooks closed my account???

This just happened to me this past weekend. I cannot imagine how much interest they earn holding thousands of these 5k-10k payments for a week or more. This is sketchy and unprofessional. They have zero reasoning and I’ve tried online, email, chat, phone. How can they get away with this, I’m a small business. You can’t hold 5k for a week for no reason. Do better, Intuit! 

Aldren18
QuickBooks Team

Quickbooks closed my account???

I share your concern, Borenboe. Knowing firsthand our reliance on QuickBooks Online, the inability to access your account and funds is deeply concerning. Please know that I'm committed to ensuring you are directed to the appropriate support team to resolve this matter as swiftly as possible.

 

Account closures can happen for various reasons, typically linked to security measures or compliance protocols designed to protect your account and financial information. To better understand the circumstances surrounding your account closure and the hold on your funds, I encourage you to contact our Live Payment support team again.

 

They have advanced tools and resources that allow them to investigate your case thoroughly in real-time. This will ensure you receive the most accurate insights and immediate assistance tailored to your needs.

 

Here's how to connect with them:

 

  1. Inside QuickBooks Online, navigate to the Help menu.
  2. Select the Search option and type "contact support".
  3. Choose the Contact Us tab at the bottom.
  4. Enter the question, keyword, or topic you need help with.
  5. Follow the prompts, then choose e away to connect with us.

 

Alternatively, you can find the contact number in this hyperlink under the "I've tried all of the self-help options and still can't sign in" option.

 

Once you regain access to your account, I’d like to share these valuable resources to help you manage your account access and run reports for your financial management:

 

 

We want you to feel supported during this time, Borenboe. As your QuickBooks support team, we are focused on helping you resolve this situation and regain access to your account. I’ll ensure this conversation remains open for any future discussions.

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