Quickbooks closed my account???

I know the impact this situation can have on your business operations during payment processing, David. I'll provide details on why QuickBooks Payments holds funds and route you to the best support who can verify the status of your account.

Intuit put payments on hold to ensure we protect the interests of all parties involved in the payment process. You should receive an email with detailed instructions on what additional information is needed to complete our review. To learn more about this, please see this article: Learn about funds on hold in QuickBooks Payments.

On the other hand, I'd recommend contacting our QuickBooks Payments team to check the status of your account and determine the reason for its closure. You can do this through your QuickBooks Online (QBO) account.  Here's how:

1. Sign in to your QuickBooks company.
2. Select the Help (?) menu.
3. Go to the Search tab and select the Contact Us button.
4. Enter a brief description of your concern in the What can we help you with? field and click Continue.
5. Choose a way to connect.

Once everything is all set, you can check out this article to learn more about how QuickBooks Payments handles your deposit and funds: Find out when QuickBooks Payments deposits customer payments.

Let me know in the comments if you have other payments and account management concerns. I'm always around to help. Take care and stay safe.

The situation on payment hold was resolved two weeks ago. From then, we’ve been pretty quiet with only a couple of small transactions. It makes no sense that after we went through two weeks ago to have the funds on hold released, that QuickBooks Money would close my account so suddenly and without warning???!! I’m just astonished at this. 

I also am attempting to retrieve my money from a customer. I did not sign up nor authorize to receive payments. QuickBooks anyway and is holding $8,000. 
Under account settings the Accept Payments button does not work. Something fishy is going on with QuickBooks. 

It's crucial to effectively manage your funds to maintain financial stability and support your business operations, ExPtNEFL. I can help you route to the appropriate support to help you check your account and address the funds on hold.

Our Payments support team is equipped with the tools needed to internally review your account and provide you with information regarding any funds on hold and the authorization process for receiving payments into your account.

Here's how to contact them:

1. Sign in to your QuickBooks Online account.
2. Click Help at the top right and choose Contact Us.
3. Enter your concern and select Let's Talk.
4. You can choose a way to connect to our support via chat by clicking Start a chat.

Please know that I always have your back as you process your funds on hold or any QuickBooks Online-related questions.

I'm still just astonished that Quickbooks would send me an email at 9:00 at night on a Friday night stating that my payments account had been closed. No warnings, no chargebacks, nothing. Just Quickbooks being jerks. I've read that Quickbooks just randomly closes accounts without warning, but I've been so cautious with my account.

Did you ever get any answers or them releasing the funds? This is happening to me and the payment was on hold for a week, just for me to get an email that my account was closed and every representative says they don't know why and can't do anything about it. Just kept the customers money and won't release it

This just happened to me as well.  2:39am I received 3 emails that they were closing my account and a transfer of funds had been initiated with no calls, heads-up on anything prior to that.  Had the account open for 4 years with no issues.  Where are the funds being transferred to?  No idea, and it's a lot of money.  

No customer service agent has a clue why and just kept saying "our operations team needs to review this and will get back to you in 1-3 days".  That doesn't help when you need to pay bills from your checking account.  It's been 2 days and still nothing from them. 

I will be closing down my Quickbooks accounts for all of my business due to this.  It's absolutely insane.