Recently Quickbooks Payments changed the Graphical Version of the Email Invoices with payment links. Now many of my customers are reporting not receiving them. Ive done all the standard research. Sent to myself. Checked/Updated email address. Contacted my Domain/Email service provider. Everything checked out as normal through all these avenues.
I then changed the emails to PLAIN TEXT version in the SEND FORMS section within Quickbooks Preferences. Multiple customers who previously did not receive the invoices were now receiving them. With this research it looks like the change in code is now causing Email Servers within Domain Providers or Large Corporate to recognize the Email Invoices as Spam/Scam/Risky.
This is something that needs to be addressed within the Quickbooks Email Code design or Quickbooks Payments System chain of operations.
Many people will expect and presume there is some issue on their own systems or end up getting blocked from their customers without realizing this is a web based issue or email server security issue. Hopefully someone can research this within the system.
Everything before March 5th 2026 worked perfectly. Then all invoices after this date stopped going through as the Graphical Version. As soon as Send as Plain Text was checked everything works as normal.
