From reading this thread it's obvious the ACH function is garbage. Nobody has hours to figure out your software. And they want to go to a digital currency??? You are not even close to being ready which is probably a good thing. I'll have to find another way. One of the customers said they were using WAVE I'll check it out I DO NOT HAVE TIME TO FIGURE OUT YOUR BAD SOFTWARE.

please do let me know which processor you ended up with. We only process 8-10 transactions a month but are high dollar amount, so ACH has to be the way to go or we would pay at least $1,000-$1,500 per month in fees alone.. I hope this processor can hand ACH without all this nonsense that has messed up my business for 2 weeks now..

After opening my QBO account and setting up a QB Checking account in October 2022, I had a few instances in which customers attempted to send ACH and wire payments directly to my QB Checking account. Those payments were rejected by Green Dot. With the most recent attempt, the error message sent from Green Dot to my customer’s bank was “Name Does Not Match”.

After some investigation, I was told that Green Dot set up my QB Checking account as a personal account. That is, they have registered it under my name and social security number, as opposed to registering it under the business name and EIN. As such, ACH and wire transfers sent directly to Green Dot must be addressed with my name, as opposed to the business name, or the bank will reject he payment.

As the QB Checking account was set up to function as an account for my business, it is absurd that it has been set up as a personal account, and that my customers cannot address ACH and wire payments to the business. (NOTE: I understand that my customers could send ACH payments via an Intuit Payments invoice, but I want to be able to give my customers the ABA and Account number so that they can send ACH and wire payments directly to Green Dot.)

Interestingly, while Green Dot asserts that my QB Checking account is registered to me as a personal account, the 1099-INT form issued by Green Dot reported the interest income as being paid to the business. The business name and EIN were on the 1099-INT form.

Ironically, on the one hand (10999-INT reporting), Green Dot correctly recognizes the business as the account owner. On the other hand (receiving ACH and wire payments), Green Dot does not recognize the business as the account owner.

Thanks for Joining the thread and bringing this concern to us, @KevKlu. 

We want you to have the utmost service you deserve. Let me guide you to the right person to contact to get the help and support you require.

To speak with one of our QuickBooks Merchant Support Team, scroll down to the bottom of the article and see their contact information. They have the tools to further look into this so that they can provide you with the steps appropriate to address your concern. 

I recommend reviewing some of our commonly asked payment questions through this article: QuickBooks Payments FAQ.

You can contact us from Mondays to Fridays, 6 AM to 6 PM PT.

Feel free to drop by the Community whenever you need further assistance. Have a good one!

sas99z - who did you switch to.  I am so tired of calling customer service. 

Just had two checks that I wrote from my versa check software with the supplied routing number and account number bounce for rent.  The cashing bank said it was an unrecognizable account 

Hello, @pageperformanceandconversions.

To further check why it's showing as unrecognizable account, I suggest reaching out to our Customer Support team. They can further check the account in a secure environment and help you resolve it. 

You can reach them by going to the Help icon at the top right of the account. Follow the steps below: 

1. Go to the Help icon to connect to a live support agent.
2. Click on the Contact Us button and provide some details about this concern.
3. Provide us some information about your concern in the What can we help you with? box and click on Continue.
4. You'll now be provided options on how to connect to our Customer Support.

Check this article for more information about the different types of support we offer and their availability: QuickBooks Online Support.

For more information about when will QuickBooks put the money in your bank account, see this article about finding out when QuickBooks Payments deposits customer payments. 

I'm always here if you need further help or require additional information about processing payments in QuickBooks. Let me know by leaving a reply below. Keep safe, and have a wonderful day!

May I ask which processor you switched to? Our business is having the same issue constantly, and this feels like an absolute bait and switch on the part of Quickbooks to collect the increased transaction fees

Me again! I was so excited to have thought I have fixed this problem. I am still have this issue month to month. 

Hi there, @jmckinley. I can see that you did everything you can to fix this. I've got here additional steps to further help you resolve the declined ACH payments.

You'll receive an email when an ACH payment you process is rejected. That includes the description of the problem that occurs and the details of what you need to do. Fees related to the transaction will also be in the email. If you can't see one, I suggest checking your spam or junk folder.

For more details, please read this article: Fix rejected ACH payments or fees in QuickBooks Payments.

However, if you don't receive any email, I recommend reaching out to our Payments support team to further investigate the root cause of the error. They can also check your account in a secure place and guide you on additional actions you can take to fix this.

I've added this helpful resource that you can read to learn more about accepting electronic payments for online invoices and in-person sales in QuickBooks: Take and process payments in QuickBooks Online.

I'm always here ready to lend a hand f you have any other concerns processing payments in QuickBooks. Have a good one and stay safe. 

I just recently signed up to QBO and my experience has not been great so far getting things setup.  I have seen a few threads about ACH payments getting declined and no email with R code.  I am not sure this directly relates since it seems like a you were receiving payments then it stopped working.  While I just joined and couldnt even get it working, tried two different bank accounts / two different people try to pay an invoice I sent them.  The only customer service response I got was nothing is wrong on our side it must be the bank etc and to wait 24 hours try again.  I tried again this morning and of course same issue declined (its a $5 test invoice) so not insufficient funds and I wrote the routing/acct triple checked and no email with why its rejected or merchant service information just declined.  Finally I re-read the threads and found one post to try out something before I give up and go to stripe.  To my amazement I did the change and I was able to start accepting payments.  Now again this might not help everyone on this thread but hopefully some who run into the same issue it may.

Steps:

1) go to your merchant services page

2) top bar go to account > account profile

3) Under deposit account information press edit

4) Now if you signed up like me through the quick connect bank account you should see your info already filled in but there seems to be a bug in their software or somewhere when you do it this way.

5) Under New Bank Account, re-enter your information Routing/Acct manually

6) Reason for account change, fixed incorrect information

VOILA!  All the sudden I am able to accept ACH payments

According to this post I found in another thread, some backend customer service rep said they found a wrong number in the acct# when looking at that customers information that was under the bank account info. My guess as far as I can tell is there must be a bug in the software when you sign up through the auto connect your bank info when I first got QBO up and running.  

TLDR ;

Go enter your bank account information manually under merchant services webpage

Ugh hate to say it it worked for a few transactions then back to declining sigh.  I think I am about to jump ship over to Stripe or Wave or anything else.  I dont receive any emails as to why they decline, its a $5 invoice for testing.  The few that got through are delayed saying review in email sent and I have not received any email.  The dumb responses are check your spam as if I didnt already five million times.

same issue, same lame explanation given by QB customer care (might be your cache clear your cache, might be that the customer information is wrong, might be that the system is just having a bad day) WHAT IN THE WORLD IS THIS. Moving all banking elsewhere, this is a joke. 

I literally had the same issues with support that you had. I explained to them that my clients do not want have a problem paying invoices, they also will not change their payment methods. They had absolutely no answers to the point I'm looking for another system. Any suggestions?

They do not help. Please stop referring us to the non support team. We are out here making money and multiple transactions, we shouldn't have to spend time trying to solve this issue.

Who are you using?

I understand that your past interactions with our support team were difficult, @delite77. Don't worry. I'm here to ensure you'll be routed to the best available customer service to review your QuickBooks Payments account.

It's our top priority to assist. However, reviewing your account involves securely accessing your information. That said, it would be best to reach out to our Payments department. While I understand you've previously contacted them, issues concerning Payments must be handled by our phone support team. This way, they can safely determine what causes the declined e-check transaction. 

Here's how:

• Chat with us.
• You can also contact support via chat using the Merchant Service Center.

Furthermore, We suggest reviewing some of our commonly asked questions to help you learn more about QuickBooks Payments.

Keep me updated on any concerns you have about e-checks. We're always available in the Community to continue assisting you. Stay safe.

@delite77 and @dennpena Good luck!!  I dislike the "canned" responses as well.  

would love to know who you switched to 

I think I finally figured out why everyone keeps having this problem. 

I have hundreds of clients and receive hundreds of checks, some of which will process correctly using the check payment process in Quickbooks and others that give the dreaded "The transactions was declined because the bank account is incorrect, or there is a security concern." I had enough of these error checks together at one point that I realized something peculiar about them while troubleshooting. There were checks from different clients, that would seemingly have no reason to know one another, that shared identical account and routing numbers on their bill pay checks. I believe that the banks are using a central routing and account number as a cryptographic measure by which these routing and account numbers are a "public key" while the bank possesses the "private key." In other words, the account and routing numbers you have on the bill pay checks are not individually tied to the client, but are tied to an account to represent a number of the bank's clients, and then when the check is scanned or deposited with these numbers, they know which accounts to draw from in the bank's system. I think the bank is doing this to protect the real routing and account numbers of their clients from potentially falling into the wrong hands. I also think that Quickbooks' system is realizing this to an extent or at least able to know that there is not one name attached to these accounts and is declining it based on a security concern or the numbers being inaccurate (because they don't tie individually to the customer but a multitude of customers). 

For example, I had 4 checks, each in identical physical appearance, with 4 different customers that would have no reason to know each other let alone share financials, and only had 2 sets of identical routing and account numbers between them. That's simply not a coincidence.

Who did you switch to?? 

I'm using QBO now and I"m having the SAME PROBLEMS EVERYONE is having ... except it's a repeat of 23 into 24. 

I just signed my business bank account with Zelle. No charges, no delays no hassles and no transaction fees. 

@MKP128 Thanks for info - good to know.