ACH Payments

adrew123 · ‎October 23, 2020

I'm using QuickBooks Pro 2019 desktop. We email invoices to customers and receive their payments via ACH. Our customers pay a portion up front with the balance due at the end of the project. When I send the email asking for the final payment, the amount due is as if the first payment has been applied twice. For example: Customer invoice total is $38,000. He's paid $15,500 in advance. He should owe $22,500. I send the invoice. He clicks on the 'View and Pay Invoice' option. The amount due is $7,000. He can't change the amount to the correct amount.

It's as if the payment has been applied twice - but only on the emailed version of the invoice. Our receivables are correct.

How do I fix this?

ShiellaGraceA · ‎October 23, 2020

Thanks for letting us know about this, @adrew123.

I have some information about the incorrect amount due of the invoice. If in your QuickBooks data the customer's due and upfront deposit is correct, I suggest contacting our Merchant Services Team. This way, they can verify and investigate further.

Please use this link to reach out: Contact Payments Support.

In case you need help with other customer tasks, click this link to go to our general customer topics with articles.

Keep me posted if you have questions or concerns with QuickBooks. I'll be happy to answer them for you. Take care and stay safe.

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