Applied Vendor Credit remains available

Thank you for reaching the Community, heathrnicole.

First, let's double-check if the necessary steps for applying a vendor credit to a bill were followed. You can check out this article for the different scenarios and to guide you in recording and applying credits for bills: Record a vendor refund in QuickBooks Desktop.

If the credit remains after reviewing the steps, we can run the Verify and Rebuild Utility tools to identify and resolve commonly known data issues.

To verify:

1. Go to File menu.
2. Choose Utilities.
3. Select  Verify Data.

To rebuild:

1. Go to File menu.
2. Choose Utilities.
3. Select  Rebuild Data.
4. The Rebuild Data utility starts as soon as the backup is finished.
5. Click OK when you get the message "Rebuild has completed".

I'm also adding this link to learn how fix data damage on your QuickBooks Desktop company file.

If you need anything more while running your business in QBO, I'm only a click away. I'm always willing to assist. Have a wonderful day!

How could it be a browser problem if I'm using Quickbooks Desktop?

Hello, heathrnicole.

It's unusual for the vendor credit to remain available after you applied it to the bill. Your company file may have a problem, which is why it's still available. Let's run verify and rebuild some data to ensure your company file is free of data damage.

To do this, you can follow the steps provided by my colleague Archie_B since he already updated the information. Once done, try to remove the vendor credit and reapply it again.

Here's how:

1. Locate the vendor credit.
2. Select the Bill radio button to change the transaction type to the bill instead of credit, then click Save & Close.
3. Bring up the resulting bill, and change the transaction back to credit by selecting the Credit radio button, then Save and Close.
4. When prompted about changing the transaction, hit Yes.

If the issue persists, I recommend contacting our QuickBooks Desktop Support. They have the tools to do a screen sharing and further investigate the root cause of this problem.

I'm also adding this article to learn more about paying bills in QuickBooks Desktop: Pay bills in QuickBooks Desktop.

You're more than welcome to post again if you have other concerns regarding vendor credit. If you happen to come across any obstacles while entering other records, let me know and I'll help you out.