We are a service company, an often cash in advance. I have customer account Alpha. The account has $500 in it that is extra money. I need to hit that account with an expense in order to transfer that money as income to our company. When I use a journal entry the problem becomes that QBs shows a debit and credit on the customer account. I want to debit the customer account and credit our company's income account. While the money is crediting our company account, the transaction is also showing in the customer account which is not the goal since it offsets the debit causing no change.
I am not quite sure how to go about this transaction. I am just trying to move money from a customer account. Basically we are billing the customer but they already have money in the account.
