Cancel Quickbooks Venmo payment

Upon reviewing my open invoices I am noticing random invoices with this Payment option enabled, is this a new feature? If so I would prefer it not to be!

We understand if it appears to be new to you and how disabling random invoices with the Payment option could be efficient for your business. I suggest you add your vote for this one by sending a feature request in the Feedback section within QuickBooks.

Please know that we listen to customer feedback and use it to enhance our services. That said, let me help you relay your valuable insight to our software engineers so they can review your suggestion and may consider it in our future product updates:

1. Select Settings, then Feedback.
2. Enter your comments or product suggestions. 
3. Then select Next to submit feedback.

You can track feature requests through the QuickBooks Online Feature Requests website.

Moreover, I'll also share this article that can serve as your reference if you want to learn more about how to receive and record payments in QBO: Record invoice payments in QuickBooks Online.

Thank you for using QuickBooks, and we appreciate your business. If you have any more questions or need assistance with your invoice and payments, please feel free to reach out to us.

So sounds like the payment option is automatically enabled with each new invoice? That's dangerous, and imagine you are going to eventually get into trouble for this practice.

How can I permanently disable all online payment options? When you click on the "edit" button at the top of the invoice above the payment options where you're supposedly able to do this, there is nowhere to do it.

Once again I asked my original question: how do I cancel the payment that customer made via QB Venmo so I don't get 3% taken out? I have yet to transfer the funds from quickBooks to my associated bank account. Please instruct me on how to do so.

Hi there, @koberlin1. Thanks for getting in touch.

I understand that you are worried about an unwanted QuickBooks Venmo payment, and I am here to assist you with resolving this issue. You have the option to cancel it from your credit card provider or bank. However, to cancel a QuickBooks Venmo payment, you should know that once a payment has been processed through QuickBooks using Venmo/PayPal, it cannot be canceled through QuickBooks itself. This is because the payment is processed by the payment processor (Venmo/PayPal). However, since the funds haven't been transferred to your bank account, you may still have the option to refund the payment but the processing fee already occurred.

Moreover, we'll share these articles for future help:

• Void or refund customer payments in QuickBooks Online
• Record a customer refund in QuickBooks Online

Feel free to ask any questions by replying to this thread. I'll be happy to assist you. Have a great day!

I'm sorry, that will not work for me, the fact that QuickBooks has now enabled the "Pay by Venmo/PayPal" payment option on the invoices we send by default, along with the fact that was pointed out in the prior reply in this thread that we cannot disable this default function globally, is unacceptable. The fact that the Venmo payment is still sitting in a QuickBooks fund somewhere, and not transferred to my bank account, yet I'm still being charged a transaction fee, is also unacceptable. Please direct me to someone who can reverse the Venmo payment my customer made, as well as reimburse me the QuickBooks processing fee. I will also follow the directions above to submit feedback through the proper channels regarding this issue. Appreciate your help.

Hello I'm just following up on my request, please direct me to someone who can directly help me refund the Venmo payment to my customer, as well as refund me the processing fee.

Hello there, @koberlin1. We'll route you in the right direction to get this sorted out and cancel a Venmo payment inside QuickBooks Online (QBO).

Before anything else, know we see the urgency of this matter and that this isn't the experience we'd want you to have. In this case, we recommend contacting our Customer Care Team so they can access your account in a secure environment to help you address this situation and cancel the payment. We'll write down the steps to get you going:

1. Sign in to your QuickBooks Online company.
2. Select Help (?) at the top right.
3. Select or type Contact Us.
4. Enter your concern, then select Let's talk.
5. Choose Start a chat with a support expert.

For more information, please see this article: Contact Payments Support.

In addition, we recommend checking these handy articles know more about Venmo/PayPal and to ensure your data stays accurate inside the program:

• Use PayPal and Venmo with QuickBooks Online.
• Run reports in QuickBooks Online.

Please don't hesitate to let us know how it goes. You can also visit the Community space if you have any additional QuickBooks-related concerns. We've got your back, and we'll help you out again. Stay safe.

Thanks Kurt, will reach out tomorrow when support is available again via the method you outlined.

Kurt I received an email that said My Money Is On Its Way. To confirm, I do not want this to transfer to my associated business bank account as I do not want to be held accountable for the associated Quickbooks fee. I am still totally shocked at this new practice of enabling online payments on users invoices as well as not allowing for such to be disabled by default.

I was able to get ahold of a helpful representative at Quickbooks via my Quickbooks Online "Help" method you outlined above. They stepped me through the process of reversing the merchant transaction. Apparently it could take up to 5-7 business days for the funds to be officially reversed back into my customer's account.

With regards to us being on the hook for some sort of transaction merchant fee the representative was unable to confirm. Rest assured if we encounter a fee we will reach back out explaining our difficult experience with all of this. I did submit feedback through the official channels with regards to our discontent with this new business practice of enabling online payments on our invoices without our consent.

Fyi @ShaniamarieC, regarding your comment above citing "However, the ability to turn off the new invoice feature is not yet available in QuickBooks Online", the representative did guide me through globally disabling this online payment feature on future invoices, so your citing is incorrect.