Check sent to Printer with Different Amount than shown in QuickBooks

VaTT · ‎July 22, 2022

I had an oddity happen that I wish I had caught before it got to the bank. QuickBooks misprinted a check amount that I paid through the "Pay Bills" button.

Example: The total for the 2 invoices paid was $203.00 (2 separate invoices of $101.50 each) from our checking account. But, when QuickBooks sent it to the printer to print the check it ADDED $0.50 to the check amount and printed $203.50. QuickBooks only deducted $203.00 from our checking account and the error occurs nowhere else except on the physical check.

Unfortunately, I did not catch it until I was reconciling our bank statement and had an error of $0.50. It is a regular vendor and the $0.50 will wash in our account. So, I don't need to figure out how to correct the $0.50.

BUT, has this happened to anyone else? Why and how did it happen? It will make me check the checks much closer now. Pun intended. I am using QuickBooks 2020 Premier.

TirzahC · ‎July 22, 2022

I'd like to commend you for performing some steps to get this printing issue sorted out, VaTT.

Before we start, please check the following first:

Ensure QuickBooks is updated to the latest release.
Your computer is connected to the printer and the printer software is installed.
For specific printing error messages, you may search the QuickBooks Support site for the exact error.

Then, verify if your printer can print outside of QuickBooks by using a Notepad.

Select Start and browse to Notepad.
Enter some text and choose File, then Print.
Select the correct printer and select Print.

If you could print in Notepad, use the Print & PDF Repair Tool from the QuickBooks Tool Hub. This fixes most of the common printing issues in the program.

Once it's done, try to print again.

If you're still getting the same result, verify that the printer is the correct one. For complete guidelines, follow steps number 4 and 5 in this article: How to resolve printing issues in QBDT.

Additionally, you can check out this article that will help us through printing checks: Create, modify, and print checks.

Let me know how this goes and leave a reply below. I'll be around if you need help printing checks in QuickBooks. Have a good one.

VaTT · ‎July 25, 2022

Thank you for your response. I am up to date and all communication between computer and printer are working (per our IT Department). Getting checks to print is not the issue that I had. The issue that I experienced was that the hard copy printed a different amount than was reflected in the software. At this point, I am simply attributing it to the "Ghost in the Machine." I was merely reaching out to the community at large to see if this was an adventure others had experienced. I hope this a "one-off" occurrence.

SashaMC · ‎July 25, 2022

Hello VaTT,

I am happy everything started to work correctly! Hopefully, the "Ghost in the Machine" doesn't ever come back! If you need anything, we are one reply away! Take care.

tb1938 · ‎April 16, 2025

I had this happen twice. Two different pay periods, and employees. The check register and check in software had correct amount but when printed the check was the first time a penny short and the second time a penny over. I caught it when I reconciled each time and had to make a correction in a journal entry. I have used the took hub and used the program problems correction several times since it still doesn't do pdfs in the software from the day I installed it. So just having to watch closely.

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Check sent to Printer with Different Amount than shown in QuickBooks