Credit card transaction fees

Thanks for laying out the details of your concern, @Renee7029. I've got some ways to charge your customers for the QuickBooks QuickBooks (QBDT) credit card processing fee.

QuickBooks Payments doesn't have the feature to let your customer pay the processing fee when paying using a credit card. You'll want to create a service or non-inventory item for the fees and manually add it to your invoice as a workaround. Follow these steps to proceed:

1. Go to Lists, then select Item List.
2. Select the Item dropdown, then click New.
3. Choose either Service or Non-inventory for the item type.
4. Enter the name of your item. (Example: Processing Fee).
5. Fill out the item fields.
6. Select Save.
   

Once completed, add the processing fee as an additional item to your invoice to charge your customers.

Another option is to add negative amounts for the fee together with your transactions when generating the deposit.

While this functionality isn't available, I recommend sending your thoughts to our Product Development Team. Ideas like this help identify the features our customers want the most for consideration in future enhancements. Simply go to the Help menu, select Send Feedback Online, and click Product Suggestion.

You might also want to visit these guides to learn more about payment processing fees:

• Standard Payment Fees & Rates
• Recording QuickBooks Payments bank deposits FAQs

You can always reply or contact us again if you need anything else about processing payments. We're always here to guide and assist you whenever you need help. Stay safe!

hi. i lost the email from 2 different transactions fee. how i can get them back.

thank you

Welcome to the Community, @kmg4.

Regarding your concern, you can log in to your Email and check your Deleted Items/Trash/Spam mail. If you're unable to track them, I suggest contacting your email provider to retrieve the two separate transaction fee messages.

Alternatively, you can sign in to the Merchant Service Center to check the Activity & Reports section to see the fees.

Here's how:

1. From Activity & Reports, click on Fees.
   
    
2. Adjust the Dates' starting and ending periods.
3. Click Search.
   

Once done, you can click the Export and Print button to get a copy.

Do you also want to review deposits and transactions or update the info you use to sign? Please check this guide: Access and manage your QuickBooks Payments account.

Feel free to comment back if you have other payments concern. I'm always here to help. Stay safe always.

@Renee7029 

Are you running a B2B or B2C company?

I have the exact same problem as you, I think is absolutely ridiculous that QB systems designers and programers did not think to allow the option of choosing who pays the electronic transaction fees, it is absolutely imperative that this is allowed and fees can be added at the moment the customer chooses a method of payment when presented with the electronic invoice. If it where a flat fee for everything it'd help but the customer has the option to pay by different methods having different fees and that complicates matters...  QB YOU MUST MAKE THIS OPTION AVAILABLE ASAP PLEASE... THANK YOU