Credit Memos

Hi!

A Vendor or a Customer?

It is a customer credit. When we applied part of the credit to the invoice the credit total was reduced by that amount. The credit memo confirms the balance. When we look at another invoice it is showing that the credit  balance was applied to that invoice but the credit memo still show a balance. How can we fix this?

Thanks for the reply. I checked and we do not have the system set to automatically apply a credit to an open invoice. I will go through you posts and try to fix this.

Accountingnwt,  thank you for replying.  I already had the "Auto Apply Credits", set to OFF, and it still took from 2 different vendor credits. Both CMs were for different invoices. I wanted to apply ONLY the CM, (the larger CR), for a particular invoice which I was paying.  BUT QBO took all of the small CM (a different inv #) and a portion of the larger one.  UGH

I'm happy to share details about applying vendor credits to bills in QuickBooks Online (QBO), @K-DOI.

In QBO, the auto-apply credit memo applies only to customer invoices to reduce their current balance. It's not applicable to vendor bills. 

However, you'll be glad to know that you can choose which vendor credits to apply to your open bills, and I'm here to show you how:

1. Go to Expenses and select Bills.
2. Click the bill to open it.
3. Select Mark as paid.
4. In the Credits section, choose the vendor credits to apply.
5. Select Save and Close.
   

Additionally, you'll want to learn how to manage your business expenses to have a complete picture of your business and profit. 

I'm always on the lookout whenever you have further concerns about vendor credits. Stay safe and have a great rest of the day!

JaeAnn,

Your reply would be great, if I only had one check to write.  However, I do not write just one check at a time, i.e. I go to Vendors>Pay Bills and mark 20-30 Vendors to pay.  I do a check run every week (20-30 checks each week).  In QB Desktop, I was able to choose which and how much of a particular vendor CM I wanted to use, while in the process of marking ALL of the payables, I was going to pay on that Check Run.  Is this not possible to do in QBO?

Thanks for getting back, @K-DOI.

QuickBooks Desktop and QuickBooks Online are different platforms. That said, they have different features and actions. 

Adding the ability to pay various vendors is a valuable addition to QuickBooks. I suggest sending feedback to our product engineers. They can evaluate this and possibly incorporate it into the subsequent release. 

Let me guide you on how:

1. In your QBO account, go to the Gear icon on the upper right side. 
2. Click Feedback under Profile.
3. Type your suggestion in the box and tap Next. 

QuickBooks has a website where you can vote and give feedback for all future suggestions. For more details, visit this link: Customer Feedback for QuickBooks Online.

I'll be adding these articles for future reference:

• How to Record Customer Credit: Credit Memos & Balances.
• Enter and apply a credit memo or delayed credit.

You can always visit the Community if you have a vendor problem. I'll return to this thread to provide further assistance. Be safe.

In BOTH, QB Desktop AND in QBO.. you CAN make multiple vendors to pay.  That was not the issue or the question.