Customer Unapplied payments

Welcome to the Community. Let me guide you on how to handle unapplied payments of an invoice in QuickBooks Online (QBO), g_Quik_Online.

We commend you for doing a great job in applying unapplied payments. The option to have the credit directly on the account and not apply it to another invoice at this time is unavailable. In QBO, there are a few ways to handle credits. We can create a credit memo to immediately reduce a customer's current balance or enter a delayed credit to use it in the future.

Since you don't want to apply it to another invoice at this time, we can apply the delayed credit to an invoice. Please take note that adding a delayed credit to an invoice from a prior accounting period will affect that period's balances. Let me guide you on how:

1. Click the New Plus icon. 
2. Choose Invoice.
3. In the Customer dropdown, select the customer. This opens a window with all open transactions for the customer, including invoices and delayed credits. If you don't see this, tap the small arrow next to the invoice Balance Due.
4. Find the delayed credit and tick Add. This adds the credit as a line item to the invoice.
5. Fill out the rest of the invoice as needed.
6. When you're done, press Save and close.

You can check out this article for more information about giving a credit memo or delayed credit to customers: Create and apply credit memos or delayed credits in QuickBooks Online.

I added these articles for more insights about unapplied payments:

• Unapplied cash payment income on your profit and loss
• What's Unapplied Cash Payment?

Please fill me in if there's anything else I can do to help you manage your customer transactions. You can click the reply button below to add your response. Have a great day ahead. 

Thank you for your reply. Unfortunately, neither of the above options worked.  The only thing that mentions a credit is when I look at the transaction page for the customer, one of the line items says.

7/27/23  Payment    Customer Name   -558.92  Paid  (below this is says $126.19 credit)

When I click on this item it says what is in the attached.  Can you resolve this?  Thanks.

We should verify the accuracy of your financial records and make sure that the credits won't be applied to the forthcoming invoice, g_Quik_Online.

Within QuickBooks Online (QBO), we can turn off the "Automatically apply credits" feature, preventing it from being applied to current and future invoices. I'll guide you on how to do it.

1. Go to the Gear icon.
2. Under Your Company, select Account and Settings.
   
3. Click the Advanced tab.
4. Select the Automation edit pencil icon.
5. Disable Automatically apply credits.
6. Hit Save and then Done.
   

Furthermore, to incorporate the payment into the reconciliation process, you'll have to deposit into the specific bank you intend to reconcile.

Here's how:

1. Go to the + New button.
2. Select Bank deposit.
3. From the Account dropdown, choose where you want to put the money into.
4. Click the checkbox for the payment you've received.
5. Hit Save and close or Save and new.
   

Then, once the payment is downloaded, match it to the existing entry in QuickBooks to keep your account updated. For the step-by-step guide, refer to this article: Categorize online bank transactions in QuickBooks Online.

After that, you can now reconcile your books. It'll help you monitor your income or expenses and detect possible errors accordingly. You can check out this article for the detailed steps: Reconcile an account in QuickBooks Online.

Please don't hesitate to let me know if you have other concerns about managing invoices and payments in QBO. You can drop a comment below, and I'll gladly help. Take care, and I wish you continued success, g_Quik_Online.