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EndofTheRope
Level 1

Echeck status: Delayed

I process the same 50 to 100 accounts every month and the echecks are always approved and funded the same day or the next day. Now 75% of the money I processed of these SAME ACCOUNTS AS ALWAYS are delayed and its been 6 days. DO NOT cut and paste the generic deposit speeds!!!! The question is WHY this has never happened like this before now and if it will happen like this moving forward. IT is unacceptable and I need to immediately switch back to my old merchant if this is new normal.

1 Comment 1
ChristineJoieR
QuickBooks Team

Echeck status: Delayed

Receiving payment on time is essential for every business, EndofTheRope. Let me help you verify this with our phone representative in QuickBooks Online (QBO).

 

Thank you for sharing your concerns here. While we're eager to help with your delayed deposit issue, we recommend contacting our QuickBooks Payments phone support team for assistance. The Community is a public forum, so reaching out to support directly will ensure your account privacy and get the specialized help you need.

 

You can reach them through these steps:

 

1. Log into your QuickBooks account.

2. Click the Help option in the upper-right corner.

3. Tap the Contact Us button.

6.png4. Choose a topic from the boxes or tap the Ask about something else box.

5. Next, state your concern in the box. Example: Trace Delayed Payments. Then, press the Continue button.

7.png6. After that, select between the two options: Have us call you or Schedule an Appointment.

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Moreover, here's an article to learn more about processing payments and deposits in QuickBooks Online (QBO):

 

 

You are still welcome to add your response about the invoice payment concerns in QuickBooks Online (QBO). I'll be here to lend a hand.

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