Hello,

Thanks for the screenshots.  It's helpful.  But I have a client that wants payment notification to more than one email.  Is that possible?

I appreciate you for joining the thread, @Just Me11.

Currently, the option to add multiple emails and change or assign specific email notifications in the Merchant Center isn't available. All messages will be sent to the email address entered in the Contact Information section.

With this, I'll recommend sending feedback to our Product Development Team. They might consider adding this to our future product updates. Also, other users may find this helpful as well.

Here's how to send feedback:

1. Select the Gear icon at the top, then Feedback.
2. Enter your comments or product suggestions. Then select Next to submit feedback.

Your valuable feedback goes to our Product Development team to help improve your experience in QBO Payments. You can track feature requests through the QuickBooks Online Feature Requests website.

With this being said, we've made enhancements to managing alerts in QuickBooks Payments. With the recent changes, you'll now start getting notifications to the email address associated with your account.

Click the Reply button below for additional questions about QB Payments. I'll be happy to lend a hand. Take care and have a good day!

Is it possible to have more than one email on the Company Info > Email profile so that more than one person in the company knows when invoices have been paid?

Thank you,

Elizabeth

Yes, you can, elizabeth.

Multiple emails can be entered in the customer’s profile, and invoices field in QuickBooks Online (QBO). Once sent and paid for, the invoice will be delivered to any attached email. Make sure to use commas (,) to separate the email addresses.

Here's how to do it:

1. In QBO, go to the Customer & leads or Sales menu on the left pane.
2. Proceed to the Customers tab.
3. Select the customer you want to update, then click the Edit button.
4. In the Email section, enter the email addresses separated with commas (,).
5. Hit Save to complete.

You can also do this directly in the Customer email section on an invoice. For more information about managing emails and customers in QBO, consider checking out these articles:

• Add and manage customers in QuickBooks Online.
• Email a sales form or report to multiple email addresses.

If you have any extra queries on this or anything else, kindly post once more or leave a comment in this thread. Please count on my assistance.

Were having the same problem. Using QuickBooks Desktop, in setting and alerts, there is only select home landing page?   

There are two notifications, the fist when the customer makes a payment, and the second when the Monies are going to be deposited in our Bank.  The first notification is going to the wrong email address, the second is coming correctly to me.  

We did not make any changes?   How do I change the first notification address?

Thank you for informing us in advance that you've already checked the Settings and alerts section, PoolDesign.

Just to clarify, do you mean that you can only see one option when you clicked on the drop-down list? All notifications are usually sent to the email address that is saved in your QuickBooks Payments account.

In this case, I would recommend reaching out to our support team for QuickBooks Payments. They can take a closer look at your account and help you further with this.

Please go to this article to get their contact details: Contact Payments or Point of Sale Support.

• Update Business and Account Info for QuickBooks Payments 
• Unable to Receive Intuit Email from QuickBooks Payments 

As usual, please don't hesitate to contact us if you require assistance while working with QuickBooks. Our forum is accessible and prepared to provide guidance and support whenever you need it.

I'd like to see the ability to have multiple email addresses entered for payment notification as well (as the QuickBook user)

Hey there, exicddir. Let me share some insights regarding the multiple addresses in QuickBooks Online (QBO). 

In QBO, entering multiple addresses for your payment notification is currently unavailable. I recommend sending feedback so that our team developer might be able to consider including it in the software. 

Here's how: 

1. Go to the Gear icon located in your top right corner. 
2. Under the Profile column, select Feedback. 
3. Enter your idea in the provided field. 
4. Click Next to submit. 

You may want to learn more about how to edit company settings in QuickBooks Online.

In addition, you may refer to this material if you want to dig deeper regarding QuickBooks: Self-help articles.

If you have further questions regarding QuickBooks, please enter your concerns in the comment section. We're happy to assist you. 

Hey guys, I had the same problem. I found this form googling online to see if there was an answer to the customer payment notifications problem, but of courses there was no answers. All the Quickbooks Team reply is solutions for the Quickbooks Online version and not for the Desktop, which is what we have, or they just want us to email the customer service and they will assist you. I can say customer service didn't have a solution and said they had to write up a ticket for the engineer department to investigate. So another dead end.

But after a full day of dealing with this. I did figure it out and now our notifications started working for me instantly. I am not 100% sure this will work for you, but I wanted to at least share it and it might work for someone that might run into the same situation. The customer payment notifications is related to the email that is listed under the company email profile for your Quickbooks desktop. So it has nothing to do with the Quickbooks merchant. The contact email that is listed in the quickbooks merchant will be the email that will send you the daily batch, so the  “Your Money is On the way.” To make a long story short, we moved email servers to Microsoft outlook over a year ago and some of the email accounts added a onmicrosoft.com extensions on to the email. Unfortunately our accounting email had that extra extension. We created our quickbooks company profile 15 years ago, and we never had an issue, till Friday. So I updated the company email to match exactly how it was listed and we did a test payment and it worked. 

As I said, this might not be a solution that will work for you. But I hope this can point you in the right directions. The notification for the customer payment is related to the email that is list for the company profile. 

Wow - it's two years later and they are still working on this issue?  We have had our email notifications just flat out stop coming in the last five days.  We still receive the daily report of total funds coming in.  But we really need the email alert upon customer payment.  I do not have all day to stay on the merchant center manually checking to see who has paid.  Can you guys please work on a solution?  Also a lot of what is recommended on this boaed does not apply to QB desktop or the merchant center.  There is no place to turn on/off notification and the only email is the one listed in our profile.  I can only hope spending time on the phone with tech support will result in resolution - 30 minutes and counting....

Me too!  Very discouraging to see how long this has been a problem. You would think 24 months would be plenty of time for Intuit time to fix this issue.  Please!!

Yes, I have this same issue two years later.  So far I've been on the phone with support for an hour and they still don't know how to fix.  If this issue is "solved" can someone let me know what the resolution is so I can tell your tech support?  Otherwise I would suggest getting the status updated to "Not Solved and We Don't Have a Clue"

Thanks

I also wanted the customer payment notification to go to others.  There is not an option to add multiple emails.  I created a group email and changed everything in Quickbooks to this email.  That workaround works for us.  It's funny that there are so many situations that Intuit has never addressed leaving their customers to come up with creative ways to live with the problems...

I used to get notified when a customer made a payment of an invoice. It would tell me who paid and what invoice #. Now I get a GENERIC email that says "Money On the Way!" it tells me the dollar amount, but it does not tell me what customer or what invoice, so have to go searching through all my open invoices and customers to see what dollar amount that matches up to. Infuriating and beyond time consuming. This is as of 11/11/2024.

1. Sign in to your QuickBooks Online company and select Help (?) at the top right corner.
2. Select or type Contact Us.
3. Write down your concern, then click Let's talk.
4. Choose Chat or Callback.

Hi,

I am receiving the emails and I did check that my settings are correct.  The issue specifically is that I used to get notified that a SPECIFIC CUSTOMER AND SPECIFIC INVOICE was just paid.  Now, it just is a generic email that says "MONEY IS ON THE WAY!" and it lists the $ dollar amount.  It no longer says who or what invoice.  

So the problem with that is that you have to scroll through all your open invoices for all your customers and figure out which one made the payment.  

Receiving a detailed notification about paid invoices seems crucial to you and to your business, @theflowerstudios. For further assistance, please contact our support team to help you check any changes or investigate this concern for you.

I appreciate you for taking the time to follow my colleague's suggestion in checking your settings for invoice notifications. Since you've confirmed that everything is set correctly, I recommend contacting our support team. They have the expertise and tools to identify and resolve any issues you might be experiencing. 

Here's how to contact them:

1. Log in to your QuickBooks Online company.
2. On the upper right corner of your screen, click on Help (?).
3. Select or type Contact Us.
4. Start entering your concern, then select Let's Talk.
5. Please choose a way to connect with us:

• Assistant tab and select Talk to a human.
• Search tab and click on Contact Us to connect with a support expert.

On the other hand, you can generate a report to help track your sales, including insights on best sellers, inventory on hand, and more. For a guide, check out this reference: Use reports to see your sales and inventory status in QuickBooks Online.

Please know that I'm always available to help with any concerns you may have. If questions are still on your mind about invoice payment notifications or anything related to QBO, let me know right away.