error message -5000

Hello there, @Jeeptjchick.

I understand how you feel about going through that error (error message -5000) for two months now. I want to make sure you'll get the help that you need, so I consulted the back end team to review your case.

I assure you that we'll have someone from our back-end to contact you to further assist with connecting your payments and QuickBooks Desktop.

I'll leave you with this link with help articles you can bookmark for your future reference: Manage and process customer payments with QuickBooks.

I'm always around to listen and help in any way I can if you have additional concerns about connecting QuickBooks payments to QuickBooks.

I am getting the exact same message on my QB on Mac. Was there a solution?  

I am getting the same error message when trying to link my QB Mac with an existing payments account. Was there a solution discovered? I have followed all of the steps. It shows connected but when I try to send an invoice I get the error and then QB crashes. 

I know this hasn't been an easy process for you, dwhitaker. I also understand the importance of linking your QuickBooks Desktop for Mac account with your existing payments account.

Allow me to step in for a moment and help ensure that gets sorted out.

First of all, I appreciate you following the steps to link the two accounts successfully. Since you're still unable to do so, I highly recommend contacting our QuickBooks Payments Support Team. They have tools such as screen-sharing (remote session) that can pull up and check your account and investigate why you're having this issue.

Here's how to start a chat:

1. Click this link: QuickBooks Support 
2. Enter your email address, name, and your concern.
3. Select Start Chat.
   

If you want to speak with a representative, you can check this article and dial the phone number shared: Contact Payments Support.

Thanks for being a part of our QuickBooks family. Please let me know how it goes after contacting them. Please leave a comment below should you have any follow-up questions or concerns. I'll be here to help you out. 

@dwhitaker 

Run the Verify/Rebuild Data utiltiy. Did you encounter any error message?