Estimates/invoices on app

Thanks for visiting the QuickBooks Community, Franklin. I appreciate you for performing initial troubleshooting steps to fix the issue you're having with your estimates and invoices. I'm here to share additional details and direct you to the best available support.

To sort this out, I suggest reviewing the online delivery settings of your QBO account to make sure you and your customer can see the correct template format for your estimates & invoices. Here's how:

1. Go to Settings ⚙ and tap Accounts and settings.
2. Proceed to Sales menu, then choose the Online delivery section.
3. From the Additional email options for invoices, ensure to select Online Invoice.
   
   

However, I suggest reaching out to our Customer Care Team if the issue persists. One of our experts has the necessary tools to check your account securely and perform a screen-sharing session to conduct further investigation into this behavior. Please refer to this article for their operating hours: QuickBooks Online Support.

Additionally, you can visit these articles for further instructions on how to include additional details or personalize sales transactions:

• Add, customize, or remove logos on sales forms
• Customize invoices, estimates, and sales receipts in QuickBooks Online

Feel free to reply to this thread if you have other questions about handling your sales transactions in QBO. It's our priority to ensure everything is taken care of. Have a great day ahead!

I have the online invoice thing selected. I have reached out and talked on phone 3x. 

I even got an email stating it was fixed, and it for sure isn’t. 

Hi Franklinelectrical,

Thank you for joining back in the conversation. Yes, the issue regarding the estimates and invoices on the app interface were already resolved.

I understand that you're still having the issue, so I recommend updating your QBO app or clearing the data so you can sign back in a fresh state. Should the issue still exist, please contact our QBO Support so they can revisit the ticket.

Let me know if you have other questions in mind, feel free to go back to this thread.

I have deleted and re installed the app

tried everything

tried different browser on my laptop

i was on phone with customer rep from quick books for an hour and half this evening

she says the problem is I can’t update my layout on the computer? When I try to update it, it loads it then goes back to previous. She shared my screen and saw it