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Join nowI am using QB Premier Plus 2023 Desktop.
I received an E-check from a customers E-invoice. Somehow which I recorded through Merchant Services. But somehow it also was put through the Receive Payments. Now the customer is showing a large credit. I have tried to delete it, but get the message that I have to delete the deposit first. It does not show up in the deposits (Going to record deposit and going back to find it.)
I realize I can make a dummy invoice, but would rather learn the correct way that I should be handling it.
Solved! Go to Solution.
I'll guarantee to help you remove the duplicate payment made in your invoices in QuickBooks Desktop, OrangeInc.
First, when you receive payment via Merchant Services, we don't have to record it manually since it will cause a duplicate on your income or credit.
Furthermore, to delete the payment made on your invoices, we need to delete its deposit first.
Here's what to do to find your deposits:
Alternatively, we can use the register to find the deposits. Here's how:
Then, go back to the to find the payment made and tick the Delete button from the Receive Payment screen.
Additionally, if you want to know how long it takes to get customer payments in your bank account after you process them, please see these article for your guidance:
It's my pleasure to assist your today, OrangeInc. Keep us notified in the comment below for more inquiries about payments and deposits in QuickBooks Desktop. Stay safe.
I'll guarantee to help you remove the duplicate payment made in your invoices in QuickBooks Desktop, OrangeInc.
First, when you receive payment via Merchant Services, we don't have to record it manually since it will cause a duplicate on your income or credit.
Furthermore, to delete the payment made on your invoices, we need to delete its deposit first.
Here's what to do to find your deposits:
Alternatively, we can use the register to find the deposits. Here's how:
Then, go back to the to find the payment made and tick the Delete button from the Receive Payment screen.
Additionally, if you want to know how long it takes to get customer payments in your bank account after you process them, please see these article for your guidance:
It's my pleasure to assist your today, OrangeInc. Keep us notified in the comment below for more inquiries about payments and deposits in QuickBooks Desktop. Stay safe.
Thank you. The 2nd option worked for me.
Hello, @OrangeInc.
On behalf of my colleague, ChristineJoieR, you're welcome. It's good to know that the resolution provided above worked for you. The QuickBooks Community will always be around to lend you a hand any time you need guidance.
I'll be around if you need further assistance with any QBDT-related tasks. I hope you have a pleasant day ahead. Keep safe always!
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