Fraudulent ACH Payment

@elevatetractors  Well, the police are the ones wanting the information; why not have them present during the phone call, or have them contact QuickBooks themselves?

Might get QuickBooks off its lazy haunches.

Yes they are very lazy. I did merge calls with the private investigator and they said they’d email instructions on how to view payment information. I’ve yet to receive the email from QBO

Thank you for the detailed information, elevatetractors. Allow me to route you to the appropriate personnel.

Please know that QuickBooks always value every user's privacy and security.  QuickBooks only utilizes data authorized for sharing by your bank within the program.

In this case, I recommend contacting your financial institution directly. They are the appropriate group that has access to your account information and the routing number of the transaction.

We appreciate your visit to the Community, elevatetractors. Should you require further assistance with any QuickBooks-related matters, please do not hesitate to drop by again. You can utilize the Reply button below or make a new post in the Community. Take care!

@MelroseV  Hate to break this to you, but the OP is clearly indicating that QuickBooks is his merchant provider.

Given that the ACH from the crook was quickly cancelled, and QuickBooks' history of money management (read: hoarding and investing), I would be shocked if OP's bank even caught a whiff of the transaction.

The bank wouldn’t have this information. The payor account info was entered into quickbooks as they used the ACH option. Quickbooks needs to provide this information as part of a criminal investigation. If they don’t do it willingly they could be considered an accomplice to the crime and the investigator will submit a warrant and acquire the information regardless.