GoPayment card reader flashing four dots . . . . after initial connection.

Hi JarrettK,

I appreciate the troubleshooting steps you've done to isolate why the card reader isn't working as intended. Let's run another step to fix this matter.

Let's turn the card reader off and then on. To turn the card reader on, press and hold the power button on the side of the device until it's green. You can take out the device from its dock before you press the power button.

If the same thing persists, let's update QuickBooks GoPayment and Online mobile app. You can check this link for the detailed steps of the process: QuickBooks GoPayment and Online mobile app.

Once you’re able to connect your card reader, you can now process your customer payments on your mobile device. To guide you through the process, you can read this article for reference: Process a credit card transaction with GoPayment.

You can always get back to me if you have other concerns about connecting your card reader to your phone.

This is the newer contactless + chip reader as shown on this page.  There's no light next to the power button.  It does blink red when the battery is low, but that's all the light near the power button does.  The application was freshly installed, and there are no updates available for the app. 

I have tried turning it off and on several times.  What's the next level of troubleshooting?   What do the four dots on the display screen that kind of blink on and fade off mean?  Seems like a diagnostic signal of some sort, the other two don't do that at any step of the process.

See attached picture.

Thanks!

Hello? 
Is there a support line I can call, or chat with?  When I try to use the help chat link and type "Talk to Human" I get connected to a human.  However they then say it is not their department, say they'll transfer me, and then that's it.   I'll try the phone version next time I have an hour to mess with this.   There's a firmware updater for the desktop version of the reader, would be nice to have the same for this one since it wouldn't connect to the app long enough to update if there was an update.

Hello JarrettK, thanks for getting back here.

Yes, there is a support line you can call. I'll route you to the correct department that can handle your concern properly. We have a dedicated Support Team who can check further your concern using their available tools. They can walk you through how you can set it up successfully. If it persists, they will investigate the cause of this issue. Please utilize this link: Contact Payments or Point of Sale Support. From there, we can get their contact number. 

If you have more concerns about the Gopayment card reader and other things you want to link in your product, let us know anytime. We'll be around to help you.