GoPayment - Request failed

LKIMBA1200 · ‎July 13, 2020

We are receiving a "Request failed" "We ran into a problem trying to do what you asked. Don't worry-you existing data is safe in our cloud. Tap OK and try again." This is popping up after we process a credit card using the GoPayment mobile app and a card reader. It happens right after credit card is processed. Quickbook payment customer service said to to go to the Apple store and look for an update. There is no update available.

Steve_C · ‎July 13, 2020

Hi LKIMBA1200. When it comes to using a card reader, you can run into some issues along the way. Luckily there are several troubleshooting options available to try. Here they are:

Uninstall and reinstall the application. For Apple devices go to the Apple App Store to reinstall.
Finally, update the mobile device to its most recent operating system version.

To check for an update on a supported Apple device:
• Go to Settings. Ensure your device is connected to a power source. Wi-Fi connection is recommended.
• Select General.
• Click on Software Update.
• The iOS will automatically check for available updates. Available updates download automatically if your device is connected to Wi-Fi and a power source.

For other recommended troubleshooting steps, take a look at this article: I’m having trouble using GoPayment.

If you run into anything else during this process, I recommend you reach out to our phone support team. On the Intuit Support page, you can find an up to date call-in number. Let me know if you have any other questions as well, I'm always happy to help. Have a great day.

LKIMBA1200 · ‎July 14, 2020

My employees are still having the same issue.

MySistersResale · ‎July 29, 2020

Same issue here. Did you ever get it resolved??

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GoPayment - Request failed