I can not create a payment link for online payment from the invoice on Quickbooks 2020 Mac Desktop

I know this won't be easy to process payments with this hurdle, @ANGELJANELL.

I'm here to share with you a few guides to resolve this in time when creating a payment link for online payment from the invoice. Here's how:

Step 1: Create a backup file

Before you get started, make sure to create a backup file.

• Select File, then select Back Up.

Step 2: Disconnect your Payments service from the company file

1. From QuickBooks, select Preferences then select Merchant Service.
2. Select Disconnect, then close QuickBooks.

Step 3: Refresh the QuickBooks eInvoicing keychain

1. From your macOS, select Finder and then select Go.
2. Select Utilities, then select Keychain.
3. From the Category section, select All Items.
4. Type QuickBooks_eInvoicing into the search box of the Keychain Access window.
5. Select and delete the QuickBooks_eInvoicing entry by going to the File menu and selecting Delete.

Step 4: Reconnect your Payments service

1. From QuickBooks, select Preferences then select Merchant Services.
2. Select Step 2 to sign in, then follow the prompts.

Step 5: Create a new invoice

• Select Accept Credit Card, then select Save.

Then, send the invoice if you're able to save it.

If the error continues to appear, I recommend running Verify/Rebuild tool to get these common errors and so that QuickBooks for Mac self-resolves them shortly.

Please let me know if you have other concerns with creating a payment link for online payment. I'll be looking back to your reply to help.

I am having this exact same issue. I have spent hours with Quickbooks online chat support and have, just now, tried all of these steps again to no avail. I am concerned about how long this problem seems to have been going on, based on reading online forums. I would like to process payments through Quickbooks, just for ease and to limit the number of platforms and services I have to pay for but, if this isn't going to happen, I'd appreciate some honesty so that I don't have to waste anymore time on this.

Thanks for chiming in on this thread, angela4.

I did some research on my end and didn't see any ongoing investigations about the online invoice error. I know you've already tried the steps and contacted our Customer Care Team, but I recommend giving it another try. They have more tools available to investigate what's causing this issue, and can work with our engineers for a solution.

Here's how you can reach out to our support agent:

1. In your QuickBooks Desktop program, go to Help > QuickBooks Desktop Help.
2. In the Have a Question window, click the Contact Us link at the bottom.
3. From the Contact Us page, select any topics.
4. Under Here's how to connect with a QuickBooks expert section, click the Start a Message or Get Phone Number button.

You can also get our direct phone number through this link: Contact QuickBooks Desktop support.

For more information about processing a credit card payment, please check out this article: Process a credit card payment in QuickBooks Desktop for Mac.

You're always welcome to post a reply on this thread if there's anything else you need. The Community is available 24/7 to help you out. 

I am having the same issue with QB Desktop 2020 invoicing with payments. I don't think this is a file issue. It started when I updated QB last week.

Thanks for joining the thread and letting us know about this missing payment link issue, @tnpmommy.

I'm here to help ensure you're getting paid without any problems. For now, you'll want to check if the online payment option is enabled for all of your customers. Here's how:

1. Go to the Edit menu, then Preferences.
2. Choose Payments, then head to the Company Preferences tab.
3. In the Online Payments section, choose the payment methods you want to make available to all customers. Then, select OK.
4. Select Apply to existing customers.

If you verified that the option is active and still won't add the payment link to the invoices, run the Verify/Rebuild Utility. Here's how:

1. Go to the File menu then Utilities.
2. Select Verify Data then wait until the diagnosis is done.
3. If there are issues, proceed to rebuilding the company file.
4. Tap File menu and Utilities again.
5. Use Rebuild Data this time then click OK.
   
6. Follow the onscreen steps to save a backup.

After that, close and reopen the company file and resend the invoice.

Please come back here and share us some updates if this works. I'll be right here if you need further assistance with receiving online payments in QuickBooks.