Let's go through some troubleshooting steps to enable your American Express to receive and process payments online in QuickBooks Online (QBO), isaachop.
It appears that nothing happens when you click the “Enable payments” button while trying to add American Express for payment setup. One possible reason for this issue could be that pop-up windows are being blocked. To troubleshoot this, you can follow the steps outlined in this article: Why doesn't anything happen when I select a button or link?.
Then, ensure that your QuickBooks Payment account is active, and we have completed the Payments signup process. Here's how:
- Click the Gear icon on the top menu and select Account and Settings.
- Tap Payments and select Learn more in the QuickBooks Payments section.
- Tap Set up Payments.
- In the Business section, choose Start. Fill out the form and tell us about your business. When you're done, hit Next.
- In the Owner/Proprietor section, click Start and fill out the form. Then, Next.
- In the Payment deposit section, tap Start. You have the option to get a QuickBooks Checking account or select a different bank account for your customer payments.
- If you choose to get a QuickBooks Checking account, ensure the name on the debit card is correct.
- If you choose a different bank account, click Add and search for your bank. Enter the sign-in info you use for your bank and press Connect.
- When you're finished with all of the sections, press Get Set Up.
You'll receive an email regarding your enrollment status in a few business days. To learn more about this one, check out this article: Accept customer payments.
Once done, we'll need to set up QBO to receive and process payments online, in-person, or over the phone. For instructions, refer to this article: Receive and process payments.
If you have further concerns about processing customer payments or QuickBooks-related concerns, please revisit this post.
